Account Receivable Clerk (Collections)

Overview

The organization is seeking a detail-oriented Accounts Receivable Clerk to join the Accounts Receivable (AR) team. This role supports general AR functions, including collections, AR operations, billing support, account reconciliation, and project coordination to help ensure accurate, timely, and compliant financial processes.

Shift Schedule

• EMEA Shift (2PM to 11PM GMT+8)

Responsibilities

• Manage AR collections activities, including reviewing aging reports, following up on overdue balances, documenting collection activity, and escalating past-due accounts as needed.
• Support general AR operations, including billing follow-up, cash application, account reconciliation, invoice review, month-end close support, reporting, and process compliance.
• Review customer accounts, payment terms, credit holds, payment history, outstanding balances, and collection notes to support accurate account management and timely resolution.
• Research and resolve billing discrepancies, short payments, unapplied payments, duplicate invoices, credit balances, and customer payment disputes in a timely and accurate manner.
• Process and support AR credits, including credit memos, invoice adjustments, write-offs, rebills, and documentation required for approval and audit support.
• Coordinate cross-functional AR projects with internal stakeholders by clarifying ownership, tracking risks and deliverables, managing timelines, and driving projects to completion.
• Maintain accurate AR records, including customer communications, collection notes, account review status, credit approvals, issue resolutions, and supporting documentation.
• Assist AR managers with project management activities related to AR improvements, including tracking action items and deliverables, updating process documentation, monitoring deadlines, preparing status updates, and supporting cross-functional initiatives from planning through completion.
• Recommend process improvements to reduce billing errors, improve collections effectiveness, strengthen AR controls, and support a more efficient workflow.

Requirements (What You Need to Know / Have)

• Experience in Accounts Receivable, Collections, Billing, Finance Operations, Credit, or a related administrative finance role.
• Strong understanding of AR collections, aging reports, customer follow-up, payment disputes, credit holds, collection notes, and escalation processes.
• Working knowledge of general AR operations, including invoicing, cash application, account reconciliation, unapplied payments, month-end close support, reporting, and billing workflows.
• Knowledge of AR credits, including credit memos, invoice corrections, adjustments, rebills, customer credit balances, and approval documentation.
• Project management knowledge and experience, including building project plans, tracking deliverables, managing deadlines, coordinating stakeholders, documenting processes, reporting status, and following up on open action items through completion.
• Excellent attention to detail and the ability to identify discrepancies, missing information, duplicate transactions, and potential billing or collection risks quickly.
• Strong organizational, analytical, problem-solving, and time-management skills.
• Clear and professional communication skills when working with internal teams and customers.
• Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, CRM tools, billing systems, or project tracking tools.

Compensation & Benefits

• Competitive compensation.
• Full-time employees participate in an ownership program.
• Flexible work culture (remote, hybrid, and in-office collaboration spaces vary by role, team, and location).
• Generous time off, including local holidays and an annual “Dim the Lights” period in late December.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement.
• The technology and tools needed to do your best work.

Additional Information

• All employees must pass a background check as part of the hiring process. Identity verification measures may be used, and candidates may be asked to verify legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
• Any attempt to misrepresent personal or professional information will result in disqualification.
• Equal Opportunity Employer; complies with applicable employment and anti-discrimination laws in every country where the organization operates.