Accountant (Franchise Accounts Receivable)

Overview

This role manages assigned franchise accounts receivable portfolios, supports timely collections and payment application, responds to account queries, and maintains accurate aging information. Portfolios may include international or Canadian accounts, as well as payment-plan support.

Responsibilities

• Review assigned franchise account aging, prioritize customer follow-ups, and collect overdue receivables.
• Respond to billing, account balance, and payment application inquiries from property owners, managers, and internal teams.
• Research payment discrepancies, cash application issues, recurring ACH items, and customer credit/debit adjustments.
• Maintain accurate collection records, account contact details, commitments, and next actions in approved systems.
• Support collection payment plans, internal compliance tasks, and escalation of high-risk or aging accounts.
• Provide backup cash application or bank deposit support when designated.
• Support international or Canadian franchise receivables, including ACH setup/application for assigned portfolios.
• Prepare collection and portfolio updates for AR meetings and coordinate resolution with senior team members.
• Serve as a go-to resource for franchisees regarding invoice discrepancies; listen to hotel owners’ concerns and follow through until questions are answered.
• Propose creative balance resolution options for assigned accounts and bring them to the Senior Accountant or AR Manager for review and approval.
• Own the handoff of non-AR issues to the appropriate operational departments and follow up to confirm resolution.
• Initiate invoice correction tickets and monitor them through completion, updating franchisees on progress.
• Work with Franchise Billing to resolve invoice errors on assigned accounts.
• Maintain open communication with the AR Manager and Operations staff on account status and escalations.

Qualifications

• At least 3 years of accounts receivable or collections experience.
• Working understanding of receivables aging, collections, payment processing, and basic accounting principles.
• Confident Excel or spreadsheet use, with experience using a financial, ERP, or AR system.
• Strong verbal and written communication, customer service, accuracy, and organizational skills.
• Strong interpersonal relationship skills.
• Ability to listen to and empathize with hotel owners while working toward fair, practical resolutions.

Preferred Qualifications

• Experience with Microsoft Dynamics and Yardi.
• Experience with recurring ACH, cash application, Canadian or international receivables, and payment-plan administration.
• High-volume multi-property or franchise portfolio management.
• At least one with bilingual (Spanish).

Compensation & Benefits

• Holidays: U.S. corporate holiday calendar

Location

• Work setup: Work from home
• Schedule: Monday to Friday, 9:00 AM to 6:00 PM U.S. Eastern Time