Overview
This role serves as an operational bridge connecting financial strategy with global execution. Working as the primary liaison between Revenue/Finance leadership and the Accounts Receivable (AR) Operations team, you will drive month-end close acceleration and establish governance across global workflows and projects.
You will also coordinate the end-to-end transformation in Order-to-Cash (OTC), embedding AI automation, predictive risk engines, and standardized operations into daily financial reporting.
Responsibilities
- Act as the global operational liaison to standardize and accelerate project timelines, coordinating cross-functional teams and driving projects to closure
- Document and maintain formal Standard Operating Procedures (SOPs) for all AR workflows, including strict human-in-the-loop validation steps to safeguard financial controls
- Lead the end-to-end AI transformation by implementing agentic and non-agentic automation within OTC processes
- Partner with technical teams to deploy the Predictive Account Risk Engine, using billing and consumption telemetry to automatically prioritize collections outreach
- Use Intelligent Document Processing (IDP) and automated exception-handling tools to streamline repetitive tasks (including payment auto-matching in HighRadius) to support scalable global operations
- Translate AR aging, Collections Efficiency Index (CEI), and Days Sales Outstanding (DSO) metrics into executive-level liquidity forecasts and risk assessments
- Serve as the primary real-time liaison between Revenue/Finance leadership and AR Operations teams to align on key financial data points
Requirements
- 5+ years of progressive OTC/AR/FP&A experience in SaaS or technology sectors
- Hands-on proficiency in NetSuite, BillingPlatform, Zuora, and HighRadius
- Proven track record of coordinating cross-regional teams and analyzing complex financial data
- Experience building structured variance reports
- Strong cross-functional collaboration skills across Finance, Sales, and Legal
- Experience leading teams through process changes in SOX-compliant environments
- Bonus: Experience implementing financial process improvements such as robotic process automation (RPA), auto-match logic, or OCR/Intelligent Document Processing (IDP)
- Bonus: Familiarity with corporate compliance guardrails for utilizing Generative AI in financial workflows, including data security protocols (PII/MNPI masking)
- Note: Visa sponsorship is not available for this position
Benefits
- Comprehensive healthcare, dental, and vision coverage
- Parental leave and planning support
- Mental health benefits
- 401(k) plan with company match
- Flexible time-off policies
- 11 paid holidays annually
- Volunteer time-off opportunities
- Competitive benefits designed to improve employee well-being and work-life balance
Location
Global (no additional location details provided)