Accounts Payable Specialist

Overview

This role manages the end-to-end lifecycle of dispute cases, including vendor claims, chargebacks, shortages, damage-related deductions, and repayment requests. The position partners with vendors, retailers, and cross-functional teams to investigate complex issues, validate supporting documentation, determine appropriate resolutions, and strengthen financial accuracy and compliance with company policies.

Responsibilities

• Manage the end-to-end lifecycle of dispute cases, including vendor claims, chargebacks, damage-related deductions, shortages, and repayment requests.
• Prioritize and manage dispute queues, shared inboxes, and follow-up activities to support timely investigation, resolution, recovery, and compliance with established service-level expectations.
• Research and resolve claim, deduction, payment, and account discrepancies in response to vendor and internal business partner inquiries.
• Review data and supporting documentation across multiple systems to validate claims, identify discrepancies, determine root causes, and resolve exceptions.
• Document case activity, decisions, supporting evidence, and follow-up actions clearly and consistently to support quality, audit readiness, and prevention of re-disputes.
• Partner with Vendor Compliance, warehouse operations, merchandising teams, retailers, and other departments to resolve complex issues and support financial recoveries.
• Perform daily controls, queue reviews, documentation validation, recovery reconciliation, and aging reviews to maintain accuracy, compliance, and audit readiness.
• Monitor performance measures including service-level adherence, case quality, documentation accuracy, recovery timeliness, aging, and productivity.
• Support onboarding, training, and knowledge sharing by reinforcing accounts payable policies, dispute procedures, and documentation standards.
• Participate in process improvement initiatives, system enhancements, and special projects to increase efficiency, strengthen controls, and reduce rework.

Minimum Qualifications

• Experience in Accounts Payable, dispute resolution, operational accounting, deduction management, or a related finance role, preferably in a high-volume, fast-paced environment.
• Strong attention to detail and the ability to accurately review supporting documentation, identify discrepancies, and manage multiple complex cases simultaneously.
• Strong analytical, critical-thinking, and problem-solving skills, including the ability to investigate issues, determine root causes, and drive cases to resolution.
• Proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, reporting, and trend identification.
• Strong verbal and written communication skills, with the ability to work effectively with vendors and internal business partners.
• Ability to learn and navigate multiple systems, workflow tools, shared mailboxes, and case-management platforms.
• Strong organizational skills, including the ability to prioritize aged or high-risk cases, manage competing deadlines, and maintain accurate follow-up.
• Demonstrated ability to work independently, exercise sound judgment, and collaborate effectively to achieve timely, accurate outcomes.
• Commitment to accountability, continuous improvement, strong financial controls, and excellent customer service.

Preferred Qualifications

• Associate degree in Accounting, Finance, Business, or a related field, or an equivalent combination of education and relevant work experience.
• Experience in a high-volume, corporate Accounts Payable, disputes, deduction management, or related finance environment involving vendor claims, chargebacks, shortages, or repayment requests.
• Working knowledge of dispute case management, financial recovery processes, claim documentation requirements, and audit controls.
• Experience with SAP, Salesforce, Esker, or other systems used to research transactions, validate claims, manage workflow, and resolve disputes.
• Experience identifying recurring dispute trends through root-cause analysis and recommending corrective or preventive actions.
• Experience partnering with vendors, retailers, warehouse operations, merchandising teams, and compliance partners to resolve complex issues.
• Experience using Microsoft Copilot or similar tools to support research, data analysis, trend identification, summarization, and workflow efficiency.

Compensation & Benefits

• Pay range: $21.83 - $27.38 per hour
• Weekly Pay
• Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
• Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits for you and your dependents
• Paid Time Off Programs (including vacation, paid sick time, holiday pay)
• Annual paid time to volunteer (20 hours off work per year) to volunteer at an organization of your choice
• Opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Employee discounts on Ace merchandise, travel, fitness, computers and more
• Adoption cost reimbursement
• Employee Assistance Program (EAP) including access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• Benefits provided in compliance with applicable policies

Location

Not specified in the provided job description.

Additional Information

• Equal Opportunity Employer.
• This position is subject to a disclaimer that the pay range may be higher based on education and experience, and that compensation decisions depend on the facts and circumstances of each opening.
• The employer reserves the right to change job duties, including essential job functions, according to business necessity.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment, and violations may result in criminal penalties and civil liability.