Accounts Receivable Analyst

Overview

The Accounts Receivable Analyst is responsible for managing a diverse portfolio of customer accounts, ranging from high-value, strategic accounts to moderately complex accounts. This role combines hands-on portfolio management with systems expertise and process leadership to ensure timely collection of receivables, proactive resolution of billing issues, and effective communication with both internal stakeholders and external customers.

Responsibilities

• Independently manage a defined portfolio of the company’s largest and most strategic customer accounts within the Integrated Supply and Industrial sectors, ensuring timely follow-up on past-due balances and adherence to company credit policies.
• Perform daily reviews of strategic portfolios to self-assess account priorities, evaluate customer payment performance, and identify trends and potential credit risks.
• Conduct comprehensive account analysis to identify recurring issues, payment behaviors, and potential risk indicators, recommending credit hold actions.
• Investigate and resolve complex payment discrepancies, short-pays, and unapplied cash in collaboration with the Cash Applications and Billing teams.
• Maintain accurate, detailed, and complete documentation of all collection activity in accordance with departmental procedures.
• Develop and execute customer-specific collection strategies in partnership with Sales leadership and Customer Service, balancing risk mitigation, cash flow objectives, and customer relationship considerations.
• Provide proactive communication to internal stakeholders regarding customer account status, dispute progress, collection efforts, and emerging risk indicators.
• Advise sales associates and/or leadership when credit risks or unresolved balances may warrant order holds or cancellations.
• Determine when internal collection efforts are no longer effective and recommend third-party collections or management escalation.
• Monitor and maintain customer credit limits and terms within the company’s ERP system.
• Utilize automated workflow management, reporting, and analytics tools to track collection activity, manage priorities, and provide actionable insights into portfolio performance and risk exposure.
• Work with multiple ERP systems to research account data, apply cash, and validate billing details.
• Support department initiatives and performance goals through collaboration and consistent follow-through.
• Participate in peer training and knowledge sharing to strengthen team capabilities.
• Leverage reporting and analytics tools to provide actionable insights into customer account trends, collection performance, and risk exposure.
• Participate in preparation of detailed monthly reports and portfolio summaries for their designated sales partner, including analysis of delinquency drivers, dispute root causes, and collection forecasts.
• Perform other duties as assigned by the Credit & Collections Manager in alignment with departmental and business needs.

Required Qualifications

• Associate’s degree in Accounting, Finance, Business Administration, and/or 2–4 years of progressive experience in Credit & Collections, Accounts Receivable, or related financial operations roles.
• Experience managing business-to-business (B2B) accounts, preferably in industrial distribution or integrated supply environments.
• Familiarity with automated dunning tools, credit management systems, and ERP platforms (such as Infor SXe, AS400, or other Info platforms).
• Proficient in Microsoft Excel (sorting, filtering, VLOOKUP, pivot tables) and general Microsoft Office tools.
• Comfortable working in data-driven and automation-supported environments.
• Understanding of credit principles, account reconciliation, and basic accounting practices.

Preferred Qualifications

• Working knowledge of GetPaid or similar collections automation systems.
• Strong communication, negotiation, and customer service skills with a professional and diplomatic approach.
• Excellent organizational and time management skills, with the ability to balance multiple priorities.
• Analytical thinker with the ability to identify and resolve account discrepancies efficiently.
• Proactive, self-motivated, and results-driven with attention to detail.
• Demonstrated ability to work collaboratively within a team environment.
• Demonstrated success managing high-dollar, complex accounts with significant revenue and strategic importance.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Excellent written and verbal communication skills with a customer-first mindset.
• Organized, dependable, and capable of managing multiple priorities effectively.
• Demonstrates initiative, curiosity, and a desire to learn and grow within the Credit & Collections function.
• Team-oriented with a positive, professional attitude.

Compensation & Benefits

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire; 40–56 hours of sick time per year based on seniority and advanced upon hire
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Vallen complies with all minimum wage laws

Location

Not specified.

Equal Opportunity

Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity