Collections Specialist

Overview

This role involves collecting past-due balances on assigned accounts while building and maintaining relationships with customers and internal partners. The position helps minimize Days Sales Outstanding (DSO) and over 90-day delinquencies.

Responsibilities

• Perform collection activities for assigned accounts, including invoices and recycle hauls.
• Contact customers and providers to address outstanding balances and resolve payment issues.
• Use advanced knowledge of collection practices to reconcile and research accounts internally and externally before attempting collection.
• Resolve disputed balances by researching available information and communicating findings to relevant parties.
• Maintain accurate documentation of collection actions taken on customer accounts to support a complete collection event history.
• Provide quality customer service to internal and external customers, including responding to reasonable inquiries about collection status and providing requested information.
• Prepare weekly follow-up reports reflecting the status of credit and collection activity.
• Perform other job-related duties as assigned or apparent.

Requirements

• Experience collecting for high dollar accounts.
• Minimum of 2 years of collections or relevant experience.
• Not sponsorship eligible.

Compensation & Benefits

Eligible employees may elect to participate in:

• Comprehensive medical coverage, dental plans, and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)

Location

Not specified in the provided description.

Equal Opportunity Statement

The organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.