Accounts Receivable Credit and Collections Specialist - Remote

Overview

The AR Credit Specialist works with customers to accelerate payment by collecting aged receivables and applying a consistent credit policy. The role includes conducting periodic credit reviews of existing customers and assessing the creditworthiness of potential customers on a daily basis. Specialists are expected to maintain a pleasant, respectful approach with internal and external customers.

Responsibilities

• Track and resolve outstanding payment issues; report monthly collections in a timely manner.
• Provide customer service related to collection issues, including processing customer refunds.
• Review and process account adjustments; resolve client discrepancies and short payments.
• Monitor and maintain customer accounts, including customer calls, account adjustments, small balance write-offs, customer deductions, reconciliations, and processing credit memos.
• Coordinate with internal teams (including Cash Application, Sales Tax, Customer Service, and others) to reconcile accounts as required.
• Escalate to sales and senior management when necessary to accelerate the collection process.
• Maintain open communication and follow up with the sales department regarding customer accounts on a timely basis.
• Manage customers in the credit hold queue.
• Maintain customer credit files.
• Respond to requests for credit references.
• Recommend changes in credit policy to senior management.
• Monitor the creditworthiness of accounts and review with management as required.
• Support Accounts Receivable with other assigned tasks and ad hoc duties.
• Participate in daily huddles, as well as weekly and monthly meetings to discuss and resolve A/R related issues.
• Participate in AR-related projects.
• Meet defined department goals and activity metrics.
• Review direct reports’ timecards to ensure time is accurately recorded and complete.
• Approve employee timecards at the end of each period, prior to the supervisor deadline.
• Work with employees to resolve errors (missing punches, adjustments, etc.).
• Review and approve PTO requests.

Requirements

• Key Performance Measures: Days Sales Outstanding (DSO), Electronic Billing % $, Electronic Payments %, Bad Debt Write-off %, Improvements Implemented.

Compensation & Benefits

• $52–56k, depending on experience

Preferred Qualifications

No additional preferred qualifications were specified.