Overview
The Accounts Receivable Employer Advocate serves as a subject matter expert and advisor for Accounts Receivable processes, driving efficiency, accuracy, and compliance across internal operations and external client partnerships. This role leads process improvement initiatives, supports complex reconciliation and remittance issues, and ensures adherence to government, client, and organizational guidelines.
This role requires access to Protected Health Information (PHI) and Personally Identifiable Information (PII) as determined by the Job Description/Role.
Responsibilities
- Serve as the department expert for end-to-end Accounts Receivable workflows, from employer submission through internal processing, reconciliation, and financial reporting.
- Collaborate with internal teams and external client employers to establish, communicate, and implement Accounts Receivable best practices.
- Lead evaluation, design, and implementation of Accounts Receivable process improvements, including determining methodologies, priorities, and solutions with minimal supervision.
- Identify, develop, document, and maintain standard operating procedures (SOPs) for all aspects of Accounts Receivable services across clients and administration systems.
- Present new procedures, initiatives, and technology to internal teams and client employers.
- Advise the VP of Accounts Receivable and the Chief Operating Officer on Accounts Receivable performance trends, risks, and recommended operational improvements.
- Analyze complex reconciliation issues and irregularities; determine root causes; develop recommended resolutions and process changes to prevent recurrence.
- Handle complex employer remittance inquiries via telephone and electronic modes.
- Serve as a subject matter expert on:
- COBRA payments, self-pay payments, refund requests, and cash receipts
- Employer contract setup, maintenance, and system updates
- Contribution report preparation and processing
- Payment reconciliation to administration systems and bank postings
- Discrepancies research, credits processing, and retro-payment processing
- Delinquency management and payroll audit processing
- Month-end review, research, correction, and balancing activities
- Develop and support training content and knowledge resources for Accounts Receivable staff; provide expert guidance on complex processes and system functionality.
- Conduct research and resolve complex technical issues and irregularities.
- Contribute to cross-functional special projects impacting Accounts Receivable operations and client outcomes, as assigned by the Accounts Receivable Supervisor or Manager.
- Perform other duties as assigned.
Minimum Qualifications
- Associate's degree in a related field and two years of experience in a process improvement role involving bookkeeping, payroll, finance, banking, or accounting.
- Four years of related work experience such as bookkeeping, payroll, finance, banking, or accounting.
- Proficiency with MS Office tools and applications.
- Advanced proficiency with Excel.
- Strong technical aptitude and ability to learn new systems and applications.
Preferred Qualifications
- Bachelor's degree in a related field.
- Experience working with financial and operational controls within a third-party benefits administrator or similar organization.
Working Conditions / Physical Effort
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- May be required to work remotely based on business needs.
Compensation & Benefits
- Health, vision, and dental coverage
- Retirement savings 401(k) plan with company match
- Paid time off (PTO)
- Opportunities for growth
- Additional benefits as part of the total compensation package
Disability Accommodation
In accordance with the Americans with Disabilities Act (ADA) and other applicable federal and state law, reasonable accommodation will be provided when requested by a qualified applicant or employee with a disability, unless doing so would cause undue hardship. Requests for reasonable accommodation apply to all aspects of employment, including the application process.