Accounts Receivable Manager

Overview

This role involves leading global accounts receivable (AR) collections strategy and execution across a global portfolio of software businesses. The position focuses on improving cash collections, reducing delinquency, strengthening end-to-end AR operations, and driving consistency across processes, systems, and controls throughout the order-to-cash cycle.

Reporting to the Vice President of Accounting, you will partner closely with Billing, Sales, Customer Success, Revenue Operations, Legal, Treasury, and business-unit leadership to resolve disputes, improve processes, support scalable growth, and enhance the customer payment experience. Strong Microsoft Excel skills are required to analyze aging, identify trends, reconcile activity, and deliver actionable insights to Finance leadership.

Responsibilities

• Lead day-to-day collections operations across a portfolio of domestic and international customer accounts, partnering with teams supporting billing, cash application, credits, and receivables reconciliations.
• Develop and execute collection strategies to improve cash flow, reduce past-due balances, and support DSO and bad debt objectives.
• Monitor AR aging, delinquency trends, unapplied cash, deductions, dispute activity, and payment behavior; prioritize collection efforts based on risk, customer profile, and materiality.
• Partner with Sales, Customer Success, Billing, Revenue Operations, and Legal to resolve invoice disputes, short pays, contract interpretation issues, billing discrepancies, and other barriers to collection; resolve escalations and improve upstream processes affecting collectability.
• Serve as an escalation point for complex or high-value customer accounts, driving timely resolution while maintaining strong business relationships.
• Support billing-to-cash execution by ensuring invoices, credits, refunds, amendments, and customer account maintenance are handled accurately and aligned with contracts, ERP records, and billing platforms.
• Establish and maintain collection policies, workflows, escalation paths, SOPs, and operating procedures that support scalable, consistent processes across business units.
• Prepare recurring and ad hoc reporting on AR aging, collections performance, cash collections, dispute trends, bad debt exposure, and portfolio health; provide KPI and forecast visibility to Finance leadership.
• Lead and develop the accounts receivable team through hiring, training, motivation, evaluation, and supervision, including structured coaching, individual development plans, and performance documentation to build bench strength.
• Identify opportunities to automate, simplify, and improve collections, cash application, dispute management, and reporting workflows; actively evaluate and adopt AI-enabled tools to strengthen decision-making, surface risk earlier, and increase team productivity.
• Support credit risk assessment for new and existing accounts, including credit checks and credit limit recommendations, in partnership with Sales and Finance leadership.
• Support monthly and quarterly close activities related to accounts receivable, reserves, reconciliations, subledger accuracy, and reporting.
• Ensure accurate account documentation, customer follow-up history, and audit-ready support within ERP, CRM, ticketing, and billing systems.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent practical experience.
• 7+ years of progressive experience in accounts receivable, billing, collections, or order-to-cash functions.
• 3+ years of experience leading collections teams, AR operations, or multi-account portfolios in a business-to-business environment.
• Experience in a software, SaaS, or technology-driven company.
• Strong understanding of end-to-end AR operations, including billing, collections, cash application, credits, reconciliations, and dispute resolution.
• Strong understanding of collections strategy, AR aging, customer account risk, and general accounting fundamentals.
• Experience partnering cross-functionally with Sales, Customer Success, Billing, Revenue Operations, and other business stakeholders.
• Experience preparing AR reporting, KPI metrics, cash collection insights, and executive-ready presentations.
• Strong written and verbal communication and negotiation skills, including the ability to manage customer conversations professionally and handle escalations effectively.
• Strong analytical and organizational skills, with the ability to manage multiple priorities in a fast-paced environment and multitask across competing deadlines without losing accuracy or attention to detail.
• Experience with ERP, billing, and CRM platforms such as NetSuite, Intacct, Microsoft Dynamics/Great Plains, Salesforce, Chargebee, Zuora, or similar systems.

Preferred Qualifications

• Experience in a global, multi-entity software organization supporting multiple business units or acquired businesses.
• Experience with recurring revenue models, including subscription, maintenance, license, services, and/or usage-based billing.
• Experience with billing platform ownership, implementation, or process enhancement in a scaling software environment.
• Experience with AR automation, collections tooling, workflow optimization, or broader finance transformation initiatives.
• Experience with credit review, payment-term management, and escalation frameworks for high-risk accounts.
• Experience managing offshore, distributed, or shared-services resources.
• Strong systems aptitude and comfort navigating ERP, CRM, billing, ticketing, and reporting tools in a high-volume environment.
• Comfort adopting AI-enabled tools and automation as a core part of daily collections, reporting, and productivity workflows.
• Accounting degree or other relevant professional certification is a plus.
• Experience in a high-growth or acquisitive software environment is a plus.

What Success Looks Like

• Improved cash collections and reduced past-due aging across the portfolio.
• Strong collaboration with internal stakeholders to resolve disputes faster and improve the customer payment experience.
• Clear, actionable reporting for leadership on receivables health, collection risk, and performance trends.
• Well-documented, scalable processes that strengthen controls and support continued business growth.
• A track record of turning ambiguous, cross-functional challenges into clear, creative solutions that keep the order-to-cash cycle moving.