Overview
A rapidly growing language technology platform serving healthcare, legal, government, and enterprise clients is seeking an experienced Accounts Receivable (A/R) Manager. This role is critical to scaling financial operations in support of expanding client base, diverse product lines, and AI-powered service delivery. The A/R Manager will lead the full receivables lifecycle, drive process improvements through automation and AI tools, and collaborate cross-functionally to ensure billing accuracy, cash flow clarity, and collections discipline.
Responsibilities
Accounts Receivable Operations
- Manage end-to-end A/R cycle including invoicing, collections, cash application, and reconciliation.
- Ensure timely and accurate billing across diverse client contracts, payment terms, and billing frequencies.
- Own monthly A/R close process, including aging analysis, reserve calculations, and bad debt expense management.
- Maintain Days Sales Outstanding (DSO) targets and proactively resolve collection bottlenecks.
- Develop and execute collection strategies tailored to customer segments, risk profiles, and account size.
- Manage escalated customer accounts, payment plans, collection agencies, and legal recovery efforts.
Team Leadership
- Lead, mentor, and develop a team of A/R specialists, fostering a high-performance and accountable culture.
- Set clear performance expectations, provide coaching, and conduct performance reviews.
- Build team capacity to support business growth and increasing billing complexity.
Cross-Functional Partnership
- Collaborate with Sales and Account Management to resolve billing disputes and improve client onboarding-to-invoice experience.
- Work with Accounting, Revenue Operations, Finance leadership, Legal, and Executive Leadership on cash flow forecasting, revenue recognition, and audit preparation.
- Serve as primary A/R liaison for external auditors and banking relationships.
Process Improvement & Technology
- Identify and implement automation opportunities across invoicing and collections workflows.
- Champion adoption of AI-powered tools to improve efficiency, accuracy, and reporting speed.
- Manage A/R system configurations within ERP/billing platforms and partner on system enhancements.
- Develop and maintain dashboards and KPI reporting for real-time visibility into receivables health.
- Continuously evaluate and improve A/R workflows, policies, and procedures.
Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
- Minimum 5 years progressive A/R experience, including at least 2 years in a management or lead role.
- Proven leadership managing A/R and Collections teams in high-volume environments.
- Strong knowledge of A/R operations, collections strategies, DSO management, aging management, and cash application.
- Advanced Excel/Google Sheets skills including pivot tables, lookups, formulas, and reporting automation.
- Experience building and maintaining AR dashboards and KPI reporting.
- Strong analytical and problem-solving skills with fluency in financial data such as DSO, aging buckets, bad debt trends, and cash forecasts.
- Experience identifying and implementing process automation and AI tools in finance workflows.
- Proficiency with ERP or billing systems such as NetSuite, Sage Intacct, QuickBooks Enterprise, or similar.
- Familiarity with SaaS billing models, usage-based pricing, and recurring revenue environments.
- Experience with Salesforce and customer success platforms.
- Excellent written and verbal communication skills, able to translate financial complexity for non-finance audiences.
- Strong project management, organizational, and change management skills.
- Collaborative leadership style with cross-functional partnership experience.
Preferred Qualifications
- Experience leading AR or Collections teams within SaaS, technology, or language services companies.
- Strong preference for NetSuite experience.
- Experience managing AR portfolios with thousands of customer accounts.
- Demonstrated success improving DSO, collection effectiveness, aging performance, and cash flow metrics.
- Familiarity with AI or automation tools applied to finance workflows (e.g., AI-assisted collections, automated cash application).
- Knowledge of customer credit review processes and risk assessment methodologies.
- Experience partnering with legal counsel and third-party collection agencies.
- Experience supporting external audits and working within SOX-adjacent control environments.
- CPA, CMA, or relevant finance certification is a plus.
- Experience developing executive-level dashboards and KPI reporting.
Compensation & Benefits
- Competitive compensation package.
- Robust benefits offerings including 401(k) plan with company match.
- Flexible paid time off.
- Hybrid/remote working arrangements.
Location
- This position does not offer relocation or sponsorship.
Additional Information
- Equal opportunity employer valuing diversity.
- No agencies or C2C candidates will be considered at this time.