Accounts Receivable Representative

Overview

The organization is seeking a professional, detail-oriented Accounts Receivable Representative to support Customer Service and Operations by managing customer accounts, collecting payments, and ensuring accurate account reconciliation. This role helps maintain healthy cash flow while providing a positive, respectful customer experience.

This is a remote-only full-time position.

Responsibilities

• Handle a high volume of inbound and outbound calls, emails, and messages related to billing and account inquiries
• Collect service payments from customers and accurately apply them to accounts
• Follow up on past-due accounts through phone, text, and email in a professional and respectful manner
• Investigate and resolve billing discrepancies and payment issues
• Identify customer account concerns and provide appropriate solutions or escalate as needed
• Work closely with managers, sales, and operations teams to resolve account and billing issues
• Maintain accurate and up-to-date customer account records in the CRM system
• Assist in reconciling accounts and ensuring accuracy in billing and payment records
• Respond promptly to customer inquiries regarding invoices, balances, and payment status
• Support internal teams with account-related updates and requests

Requirements

• Previous customer service experience required
• Strong high-speed Wi-Fi
• Good microphone/headset
• Experience in accounts receivable, collections, billing, or finance-related roles strongly preferred
• Call center experience is a plus
• Preparing reports and data analysis
• Experience with CRM or accounting software strongly preferred
• Entry-level proficiency with Google Suite (Gmail, Google Sheets, Google Docs, etc.)
• Ability to work a full-time Monday–Friday schedule with occasional Saturdays
• Professional, tactful, and confident communication style when handling payment follow-ups and collections
• Must be able to type at a minimum of 50 WPM and 90% accuracy (a typing test will be conducted)
• Exceptional written, verbal, and interpersonal communication skills
• Bilingual in English/Spanish is preferred

Preferred Qualifications

• Experience in accounts receivable, collections, billing, or finance-related roles
• Call center experience
• Experience with CRM or accounting software
• Preparing reports and data analysis

Compensation & Benefits

• Full-time role: 40 hours per week
• Paid time off: 10 days of paid time (PTO) during the first year
• 6 US Holidays (rotational coverage may apply for certain holidays; see below)
• Paid training
• Employee referral bonus
• Aguinaldo bonus

Schedule

• Monday–Friday, 8:00 AM – 5:00 PM EDT/EST (GMT-5), including a 1-hour unpaid lunch break
• Rotating half-day Saturday shift required: 8:30 AM–12:30 PM EST, approximately once monthly or more as needed
• Holiday coverage: three US holidays are fully observed (Thanksgiving, Christmas, and New Years). There may be a need for coverage on other US holidays such as Memorial Day, Independence Day (July 4th), and Labor Day due to high lead volume (rotational).

Location

• Remote only

Hiring Process

• After application submission, HR may contact candidates for an initial phone or Zoom interview.
• Qualified candidates may be invited for an additional follow-up interview via Zoom or GoogleMeet.
• Applicants must submit a 2–3 minute video recording (or video link) speaking in English. Introduce yourself and briefly discuss relevant work experience and skills. Speak naturally and conversationally rather than reading from a script.
• Applications submitted without a video link will not be considered.
• The process includes review, and selected candidates may be invited for screening or an interview that may include a typing test.
• Applicants unwilling to participate in an interview need not apply.
• Incomplete applications or those not following instructions will not be considered.

Background Check

Employment is contingent upon successfully completing a background check, which may include criminal history verification or equivalent clearance based on the applicant’s country of residence. Any required documentation must be completed within two (2) weeks of the start date.

Equal Opportunity Employment

The organization is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, or any other status protected by federal or Florida law.