Accounts Receivable Specialist

Overview

This position provides administrative and collections support for the Regional Credit Manager and an assigned portfolio.

You will partner with sales and administrative teams to support sales goals while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss. The role focuses on resolving customer requests, maintaining customer relationships, and working effectively in a fast-paced environment.

Responsibilities

• Continually communicate with customers to resolve open invoices to maintain cash flow and keep DSO low.
• Provide account status updates to branch managers, sales personnel, regional leaders, and regional credit managers, including payment status, disputes, and credit holds.
• Escalate unresolved accounts as needed to the Regional Credit Manager, Branch Manager, or VP of Sales to support resolution.
• Update accounts with clear notes at the account level and potentially at the invoice level to communicate status to internal partners.
• Respond timely to internal and external customer inquiries to ensure excellent customer service.
• Review unapplied payments, miscellaneous receipts, overpayments, and short paid invoices.
• Research and resolve incorrect cash application issues.
• Respond timely to credit hold requests and release orders based on customer payment promises.
• Approve or disapprove requests to override credit holds on accounts.
• Perform other duties as assigned.

Requirements

• 1–3 years’ experience in credit and collections or billing, with basic accounting and finance knowledge.
• High School diploma or GED required.
• Ability to work Pacific Time Zone business hours.
• Excellent written and verbal communication skills.
• Strong attention to detail, demonstrated integrity, and professionalism.
• Microsoft Office and Outlook experience.
• Experience with HighRadius.

Preferred Qualifications

• Previous experience in building materials distribution, construction, or insulation.

Compensation & Benefits

• Compensation range: $17.30 - $25.97
• This position may also offer variable compensation. Actual offers depend on location, experience, skills, and market data.

Location

Remote based in CA, WA, OR.

Travel Requirements

• Travel required: <5%

Physical Requirements

• Work is performed in a typical office environment and may require standing, bending, and lifting boxes or packages under 10 lbs., as well as sitting for long periods of time.
• Requires regularly inputting/retrieving words or data into or from an automated/computer system.