Accounts Receivable Specialist

Overview

Local remote position. To be considered, you MUST live 2.5 hours within the greater Milwaukee area.

This role supports customer service and account resolution to ensure timely handling of customer account billing issues.

Responsibilities

• Researches and resolves billing errors, disputes, cash application, and other account issues through regular customer account audits to provide accurate billing information while maintaining a high level of customer satisfaction.
• Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
• Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
• Identifies potential customer account issues by reviewing daily, weekly, and monthly generated reports and queries and works to resolve issues timely.

Qualifications

Education and Experience

• High school diploma or GED required.
• Minimum of one year of customer service experience in a blended call center environment required.
• Experience with a multi-channel product environment preferred.
• Knowledge of general accounts receivable concepts and systems required.
• Proficiency with Microsoft Office (e.g., Excel, Word, etc.) required.
• Must be detail oriented, organized, and accurate.
• Strong verbal and written communication skills required.

Certifications, Licenses, and Other Special Requirements

• None

Management/Decision Making

• Makes standard and routine decisions based on detailed guidelines with little independent judgment.
• Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.

Knowledge and Skills

• Basic level of skill and ability to follow written or verbal instructions.
• Basic technical skills to complete a few repetitive and well-defined duties.
• Basic knowledge of the organization in order to answer basic questions.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors

Compensation & Benefits

Base pay in range will be determined by applicant’s skills and experience.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Additional Information

• Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
• To support associates in their journey to become a U.S. citizen, the organization offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with the organization for at least a year.
• Application window is anticipated to close within 30 days of the date of the posting.

Equal opportunity employer and drug-free workplace.

Preferred Qualifications

• Experience with a multi-channel product environment.