Collections Specialist

Overview

This role involves collecting past-due balances on assigned accounts while building lasting relationships with customers and internal partners. The position focuses on minimizing Days Sales Outstanding (DSO) and over 90-day delinquencies.

Responsibilities

• Perform collection activities on invoices and recycle hauls for assigned accounts, including contacting customers and providers to address outstanding balances.
• Use advanced knowledge and skills in collection practices to reconcile and research accounts internally and externally prior to initiating collection efforts.
• Facilitate resolution of disputed balances by researching available information and communicating findings to the involved parties.
• Accurately document all actions taken on customer accounts to maintain a complete collection event history.
• Provide quality customer service to internal and external customers, including answering reasonable inquiries about collection status and requesting information.
• Prepare weekly follow-up reports reflecting the status of credit and collection activity.
• Perform other job-related duties as assigned or apparent.

Requirements

• Experience collecting for high dollar accounts.
• Minimum of 2 years of collections or relevant experience.
• Not sponsorship eligible.

Compensation & Benefits

Eligible employees may elect to participate in:

• Comprehensive medical benefits, dental plans, and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)

Location

Not specified in the provided description.

Equal Opportunity

The employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.