Accounts Receivable Specialist

Overview

This role provides administrative and collections support for the Regional Credit Manager and an assigned portfolio. You will partner with sales and administrative teams to support sales goals, help maintain cash flow targets, and mitigate delinquent receivables and bad-debt loss. The position also involves addressing customer requests professionally and building lasting customer relationships in a fast-paced environment.

Responsibilities

• Continually communicate with customers to resolve open invoices to maintain cash flow and keep DSO low.
• Provide account status updates to branch managers, sales personnel, regional leaders, and regional credit managers, including payment status, disputes, and credit holds.
• Escalate unresolved accounts as needed to the Regional Credit Manager, Branch Manager, or VP of Sales to support resolution.
• Update accounts with clear notes at the account level and, when needed, at the invoice level to communicate status to internal stakeholders.
• Respond timely to internal and external customer inquiries to ensure excellent customer service.
• Review unapplied payments, miscellaneous receipts, overpayments, and short-paid invoices on accounts.
• Research and resolve incorrect cash application issues.
• Respond timely to credit hold requests and release orders based on customer payment promises.
• Approve or disapprove requests to override credit holds on accounts.
• Perform other duties as assigned.

Requirements

• 1–3 years’ experience in credit and collections or billing, with basic accounting and finance knowledge.
• High School diploma or GED required.
• Ability to work Pacific Time Zone business hours.
• Excellent written and verbal communication skills.
• Strong attention to detail, with demonstrated integrity and professionalism.
• Proficiency with Microsoft Office and Outlook.
• HighRadius experience.

Preferred Qualifications

• Previous experience in building materials distribution, construction, or insulation.

Compensation & Benefits

• Compensation range: $17.30 - $25.97
• Variable compensation may be offered. Actual offers depend on factors such as location, experience, skills, and market data.

Location

Remote-based position in CA, WA, OR.

Travel Requirements

• Less than 5% travel.

Physical Requirements

• Typical office environment; may require standing, bending, lifting boxes or packages under 10 lbs., and sitting for long periods of time.
• Regularly inputting/retrieving words or data into or from an automated/computer system.

Equal Opportunity

The employer is an equal opportunity employer.