Accounts Receivable Specialist

Overview

This Accounts Receivable Specialist role manages assigned accounts receivable balances and supports the timely collection of outstanding invoices. The position partners with internal teams and clients to resolve payment delays, research account issues, maintain accurate collection records, and improve cash flow. Success in this role requires professionalism, strong organization, persistence, and attention to detail—balanced with a positive client experience.

Responsibilities

• Review open accounts and prioritize collection efforts based on aging, risk, and account status.
• Make outbound collection calls and send professional collection emails while maintaining and strengthening client relationships.
• Facilitate timely customer payments in accordance with established payment terms and due dates.
• Research and help resolve client billing problems, payment delays, disputes, and other issues contributing to account delinquency; communicate significant risks, findings, and recommended next steps to management.
• Communicate directly with clients to build and maintain strong working relationships and reduce time to payment.
• Partner with project managers, billing teams, and finance leadership to address contract issues, missing documentation, and other internal barriers to payment.
• Escalate significantly delinquent, high-risk, or high-balance accounts to management, as appropriate.
• Maintain accurate and timely collection notes, client communications, promised payment dates, dispute status, and follow-up actions.
• Support maintenance of accurate and up-to-date account records, databases, and spreadsheets.
• Assist with preparing reports on account status, collection activity, aging trends, payment commitments, and collection risks.
• Support efforts to reduce delinquency, improve cash flow, and meet departmental collection goals.
• Assist with gathering client-requested backup documentation and other supporting information to facilitate payment.

Requirements

• Knowledgeable in general accounting principles, with a focus on credit and collections practices and procedures.
• Exceptional customer service approach.
• Excellent verbal and written communication skills.
• Strong attention to detail; ability to regularly problem solve and recommend improvements.
• Experience in a professional services environment, preferably within the AEC sector.
• Deltek Vantagepoint and Microsoft Excel experience required.

Education & Experience

• High School diploma required; associate degree preferred; bachelor’s degree in accounting a plus.
• At least 2 years of experience in collections, accounts receivable, or client account management, preferably in professional services or A/E/C.
• Strong experience in customer service.

Compensation & Benefits

• National average salary range: $45,000–$55,000.
• Additional compensation includes bonuses and benefits (compensation factors based upon years of relevant experience, qualifications/licensure, education, and location).

Benefits include:

• 401(K) plan with company match
• Full health benefits including medical, dental, and vision
• Wellness program with rewards for healthy activities
• Pet Insurance
• Opportunities for career advancement
• Paid time off and holiday pay
• Paid parental leave
• Flexible working schedules and work from home options based on client’s needs
• Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization

Location

• Work from home options based on client’s needs.