Accounts Receivable Specialist

Overview

Provides administrative and collections support for the Regional Credit Manager and an assigned portfolio. Partners with sales and administrative teams to support sales while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss. Works in a fast-paced environment, addressing customer requests professionally and building lasting customer relationships.

Responsibilities

• Continually communicate with customers to resolve open invoices to maintain cash flow and keep DSO low.
• Provide account status updates to branch managers, sales personnel, regional leaders, and regional credit managers, including payment status, disputes, and credit holds.
• Escalate unresolved accounts as needed to the Regional Credit Manager, Branch Manager, or VP of sales to support resolution.
• Update accounts with clear notes at an account level and, when needed, at an invoice level to communicate account status to internal stakeholders.
• Respond timely to internal and external customers to provide excellent customer service.
• Review unapplied payments, miscellaneous receipts, overpayments, and short paid invoices on account.
• Research and resolve incorrect cash application issues.
• Respond timely to credit hold requests and release orders based on customer payment promises.
• Approve or disapprove requests to override credit holds on accounts.
• Perform other duties as assigned.

Requirements

• 1–3 years’ experience in credit and collections or billing, with basic accounting and finance knowledge.
• High School diploma or GED required.
• Ability to work Pacific Time Zone business hours.
• Excellent written and verbal communication skills.
• Strong attention to detail, demonstrated integrity, and professionalism.
• Proficiency with Microsoft Office, Outlook, and High Radius.

Preferred Qualifications

• Previous experience in building materials distribution, construction, or insulation.

Compensation & Benefits

• Compensation range: $17.30 - $25.97 (annual).
• This position may also offer variable compensation, depending on factors such as location, experience, skills, and market data.

Location

Remote based in CA, WA, OR.

Travel Requirements

• Amount of Travel Required: <5%

Physical Requirements

• Work is performed in a typical office environment and may require standing, bending, and lifting boxes or packages under 10 lbs., as well as sitting for long periods of time.
• Requires regularly inputting/retrieving words or data into or from an automated/computer system.