Accounts Receivable Specialist

Overview

This role provides administrative and collections support for the Regional Credit Manager and an assigned portfolio. The position partners with sales and administrative teams to support sales efforts while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss.

Responsibilities

• Continually communicate with customers to resolve open invoices to maintain cash flow and keep DSO low.
• Provide account status updates to branch managers, sales personnel, regional leaders, and regional credit managers, including payment status, disputes, and credit holds.
• Escalate unresolved accounts to the Regional Credit Manager, Branch Manager, or VP of sales for resolution as needed.
• Update accounts with clear notes at an account level and potentially an invoice level to support communication to internal stakeholders.
• Respond timely to internal and external customers to deliver excellent customer service.
• Review unapplied payments, miscellaneous receipts, overpayments, and short-paid invoices.
• Research and resolve incorrect cash application issues.
• Respond in a timely manner to credit hold requests and release orders based on customer payment promises.
• Approve or disapprove requests to override credit holds on accounts.
• Perform other duties as assigned.

Requirements

• 1–3 years’ experience in credit and collections or billing, with basic accounting and finance knowledge.
• High School diploma or GED required.
• Ability to work Pacific Time Zone business hours.
• Excellent written and verbal communication skills.
• Strong attention to detail, demonstrated integrity, and professionalism.
• Microsoft Office and Outlook experience.
• High Radius experience.

Preferred Qualifications

• Previous experience in building materials distribution, construction, or insulation.

Compensation & Benefits

• Compensation range: $17.30 - $25.97.
• Offers may vary based on factors including location, experience, skills, and market data.
• This position may offer variable compensation.

Location

Remote based in CA, WA, OR.

Travel Requirements

• Amount of Travel Required: <5%

Physical Requirements

• Work is performed in a typical office environment and may require standing, bending, lifting boxes or packages under 10 lbs., and sitting for long periods of time.
• Requires regularly inputting/retrieving words or data into or from an automated/computer system.