Accounts Receivable Specialist

Overview

The Accounts Receivable Specialist supports cash collections and helps ensure timely, accurate payments. This role includes placing collection calls, researching and resolving invoice discrepancies for correction, and completing administrative duties to support efficient account management.

Responsibilities

• Conduct collection efforts for all accounts more than 30 days past due
• Identify situations or issues that require attention from Management and report them accordingly
• Collaborate with other departments to gather information and support account collections
• Engage with clients via phone, email, and mail while maintaining a professional tone
• Assist and support other departmental needs as required
• Identify and research account discrepancies and make timely adjustments
• Document account information, including names, numbers, facts gathered regarding collections or invoice discrepancies, and resolution details
• Acknowledge the specific responsibilities involved in safeguarding sensitive data within this role
• Perform other duties as assigned to support effective department operations

Minimum Qualifications

• Minimum high school diploma required or GED equivalent
• At least 2 years of recent experience in business-to-business collections
• 2 or more years in a customer service and/or accounts receivable role
• Strong customer service skills demonstrated with external customers, vendors, visitors, coworkers, and management
• Concise and effective written and verbal communication skills
• Demonstrated commitment to excellence in both work performance and customer service
• Courtesy in all interactions while representing the organization
• Working knowledge of Microsoft Office applications

Physical Demands & Work Environment

• Regularly sitting, standing, walking, talking, and listening
• Frequent use of hands and fingers for typing and reaching
• Occasionally lifting/moving up to 25 lbs
• Clerical work environment with standard office equipment (computers, phones, photocopiers, filing cabinets, fax machines)