Overview
This Accounts Receivable Specialist role supports key components of the Order-to-Cash cycle, including high-volume invoicing, cash application, collections, account reconciliation, customer billing inquiries, and dispute resolution. The position ensures customer accounts remain accurate, billing and payment records are clean and audit-ready, and cash is collected timely.
- Location: United States
- Workplace: Remote
- Employment Type: Full-Time
- Schedule: U.S. Eastern Time hours, with flexibility for occasional coverage outside standard business hours during peak periods
Responsibilities
Invoice Management & Billing Ownership
- Execute high-volume invoicing during regular operations, peak billing periods, and month-end close cycles while maintaining accuracy.
- Build working knowledge of business units, workflows, and billing processes to resolve billing questions.
- Manage customer billing data by retrieving purchase order details, working within customer portals, and maintaining accurate records.
- Coordinate with Sales, Operations, and Implementation teams to ensure invoices are accurate and issued on time.
- Process credit memos, rebills, and customized billing requests with minimal oversight.
- Determine and apply VAT, state taxes, and applicable international tax requirements across multi-entity and multi-currency billing.
Cash Application & Reconciliation
- Apply customer payments daily in NetSuite while maintaining complete and accurate transaction records.
- Identify unidentified payments, mismatches, and other anomalies and promptly escalate material issues to the Senior Manager.
- Maintain clean, audit-ready cash application records that support month-end reconciliation reviews.
- Own reconciliation accuracy and ensure customer accounts remain clean and free of unresolved discrepancies.
Collections & Customer Relationships
- Monitor the Accounts Receivable inbox daily by prioritizing and resolving customer billing inquiries promptly and professionally.
- Conduct proactive collections outreach for past-due and near-due invoices, provide required documentation, and work toward established collection targets.
- Issue customer statements, research billing questions, verify billing accuracy weekly, and follow up on discrepancies.
- Independently troubleshoot account reconciliations and billing issues, escalating to leadership when necessary.
- Lead complex billing dispute resolution in partnership with Sales, Operations, and Finance while maintaining professional customer relationships.
- Maintain organized customer files and supporting documentation for audits; escalate sensitive or complex accounts to the Senior Manager when appropriate.
- Support month-end close and annual audit activities by providing accurate and timely documentation.
Process Ownership & Continuous Improvement
- Maintain and improve standard operating procedures for Accounts Receivable processes.
- Identify opportunities to streamline workflows and reduce manual effort.
- Create and maintain shared customer account notes covering payment patterns, billing preferences, and account-specific considerations.
- Identify manual processes that may benefit from automation or other improvements and present recommendations to leadership.
- Serve as an Accounts Receivable functional resource for NetSuite; provide feedback on billing workflows and support system enhancements.
Communication & Cross-Functional Partnership
- Respond promptly to internal and external requests related to Accounts Receivable and billing matters.
- Collaborate with Sales, Operations, Implementation, and Finance teams to resolve account issues and improve processes.
- Use sound judgment to determine when issues should be resolved independently versus escalated.
Requirements
Required Experience
- 2–4 years of professional Accounts Receivable experience, including invoicing, cash application, and collections.
- Experience using NetSuite or a similar ERP platform such as SAP, Oracle, or Dynamics, or demonstrated ability to learn ERP systems quickly.
Required Skills
- Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, formula construction, and data analysis.
- Strong analytical skills with the ability to solve problems, make decisions, and accurately identify discrepancies.
- Ability to maintain high accuracy while managing high-volume, detail-oriented Accounts Receivable work.
- Ability to collaborate while demonstrating strong individual initiative and effectively navigating ambiguity.
- High level of professionalism and commitment to financial controls and compliance standards.
- Excellent written and verbal communication skills for working across departments and with customers.
- Strong organizational and time management skills with the ability to manage multiple complex issues simultaneously.
Preferred Qualifications
- Experience in multi-entity or multi-currency billing environments.
- Knowledge of international tax regulations, VAT, and U.S./EU billing complexities.
- Experience with Salesforce CRM or a similar system, including purchase order tracking and sign-off workflows.
- Demonstrated success improving processes and identifying opportunities for greater efficiency.
- Examples of independent problem-solving and cross-functional influence.
- Curiosity and interest in learning new systems and financial technology.
- Experience mentoring or helping junior team members develop their skills.
- Hands-on technical experience with NetSuite configuration or ERP system optimization (plus).
- Experience supporting audit processes or compliance frameworks (plus).
- Experience in B2B SaaS, software, or renewable energy environments (plus).
- Familiarity with billing automation platforms or robotic process automation (plus).
Compensation & Benefits
- Compensation: $60,000 – $80,000 per year
Location
- United States (Remote)
- U.S. Eastern Time hours with occasional flexibility outside standard business hours during peak periods