Accounts Receivable Specialist (Remote)

Overview

The organization is seeking a full-time Accounts Receivable Specialist to support day-to-day activities within the Credit & Collections team.

This role can be remote in any state where the organization currently employs, with preference given to Central Ohio candidates.

Responsibilities

• Process and post customer lockbox cash receipts, wire transfers, and credit card payments.
• Prepare special A/R customer reports as needed.
• Investigate cash application issues to resolve internal and external problems.
• Communicate and log customer pre-payments received for new orders.
• Set up new accounts and update customer billing and invoicing data as needed.
• Register and manage online billing portals to facilitate customer payment.
• Receive inbound calls and initiate outbound calls to/from internal and external customers.
• Assist with credit holds, hold releases, and daily credit hold reports.
• Assist with month-end close duties, including working later hours on closing day.
• Collect on delinquent accounts in accordance with company policy and email account summaries as needed to customers.
• Review aged trial balance to identify priority level of collection and appropriate notice.
• Report high-risk or non-responsive accounts to management for review.
• Research customer invoice discrepancies and collaborate with team members to resolve issues.
• Identify areas/opportunities for continuous improvement.

Requirements

• Minimum of 2+ years of experience in related AR and/or Collections field.
• Strong attention to detail.
• Excellent communication skills (verbal and written), with the ability to interact positively with customers and co-workers at all levels.
• Ability to work with sensitive information and maintain confidentiality.

Compensation & Benefits

• Commensurate salary
• Paid time off
• Paid holidays
• Medical, dental, and vision insurance
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D, and Long-term disability insurance
• Voluntary programs for: Short-term disability, Supplemental Life, Accidental Injury and Hospital Indemnity insurance, Critical Illness insurance, and Identity theft coverage

Location

Remote in any state where the organization currently employs; preference for Central Ohio candidates.

EEO

EEO/Vet/Disabled