Accounts Receivable Specialist

Overview

This role provides administrative and collections support for the Regional Credit Manager and assigned portfolio. The position partners with sales and administrative teams to support sales goals while meeting cash flow targets and reducing delinquent receivables and bad-debt loss.

Responsibilities

• Continually communicate with customers to resolve open invoices and maintain cash flow while keeping DSO low.
• Provide account status updates to branch managers, sales personnel, regional leaders, and regional credit managers, including payment status, disputes, and credit holds.
• Escalate unresolved accounts as needed to the Regional Credit Manager, Branch Manager, or VP of sales to drive resolution.
• Update accounts with clear notes at the account level and, when necessary, at the invoice level to inform internal stakeholders of account status.
• Respond timely to internal and external customer requests to ensure strong customer service.
• Review unapplied payments, miscellaneous receipts, overpayments, and short-paid invoices.
• Research and resolve incorrect cash application issues.
• Respond to credit hold requests in a timely manner and release orders based on customer payment promises.
• Approve or disapprove requests to override credit holds on accounts.
• Perform other duties as assigned.

Requirements

• 1–3 years of experience in credit and collections or billing, with basic accounting and finance knowledge.
• High School diploma or GED required.
• Ability to work Pacific Time Zone business hours.
• Excellent written and verbal communication skills.
• Strong attention to detail, demonstrated integrity, and professionalism.
• Microsoft Office and Outlook experience.
• HighRadius experience.

Preferred Qualifications

• Previous experience in building materials distribution, construction, or insulation.

Compensation & Benefits

• Compensation range: $17.30 - $25.97
• Variable compensation may be available.

Location

Remote based in CA, WA, OR.

Travel Requirements

• Amount of Travel Required: <5%

Physical Requirements

• Typical office environment; may require standing, bending, or lifting boxes/packages under 10 lbs., and sitting for long periods of time.
• Regular inputting/retrieving of words or data into or from an automated/computer system.

Equal Opportunity Employer

An equal opportunity employer committed to diversity and non-discrimination on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.