Accounts Receivable Specialist

Overview

This role provides administrative and collections support for the Regional Credit Manager and an assigned portfolio. The position partners with sales and administrative teams to support sales goals while meeting cash flow targets and helping mitigate delinquent receivables and bad-debt loss.

Responsibilities

• Communicate with customers to resolve open invoices, maintain cash flow, and help keep DSO low.
• Provide account status updates to branch managers, sales personnel, regional leaders, and regional credit managers, including payment status, disputes, and credit holds.
• Escalate unresolved accounts as needed to the Regional Credit Manager, Branch Manager, or VP of sales to support resolution.
• Maintain accurate account-level notes and, when applicable, invoice-level notes to communicate account status to internal customers.
• Respond timely to internal and external customers to provide excellent customer service.
• Review unapplied payments, miscellaneous receipts, overpayments, and short-paid invoices.
• Research and resolve incorrect cash application issues.
• Respond timely to credit hold requests and release orders based on customer payment promises.
• Approve or disapprove requests to override credit holds on accounts.
• Perform other duties as assigned.

Requirements

• 1–3 years’ experience in credit and collections or billing, with basic accounting and finance knowledge.
• High School diploma or GED required.
• Ability to work Pacific Time Zone business hours.
• Excellent written and verbal communication skills.
• Strong attention to detail, demonstrated integrity, and professionalism.
• Microsoft Office, Outlook, and High Radius experience.

Preferred Qualifications

• Previous experience in building materials distribution, construction, or insulation.

Compensation & Benefits

• Compensation range: $17.30 - $25.97
• Variable compensation may be offered.

Location

Remote based in CA, WA, OR.

Travel Requirements

• Amount of Travel Required: <5%

Physical Requirements

• Work is performed in a typical office environment and may require standing, bending, lifting boxes or packages under 10 lbs., and sitting for long periods of time.
• Regularly inputting/retrieving words or data into or from an automated/computer system.