Accounts Receivable Specialist

Overview

An organization focused on reducing crime and protecting privacy is seeking an Accounts Receivable Specialist to join their Collections department remotely. This role involves managing day-to-day collections and providing customer support related to accounts receivable activities. The specialist will be responsible for driving and owning cash collections within the company.

Responsibilities

• Proactively manage collections on outstanding invoices through phone and email outreach, aiming to meet daily, weekly, and monthly collection targets.
• Maintain concise, complete, and accurate collection notes and tags to support management reporting on collection performance.
• Perform customer reconciliations and analyze past due balances.
• Foster strong relationships with internal teams to streamline communication and problem-solving.
• Escalate internal and external inquiries through management meetings and email to ensure timely resolution.
• Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.
• Support the finance team with additional duties such as cash application, customer invoicing, and other deliverables as assigned.

Requirements

• 2-5 years of experience in billing and accounts receivable within a fast-paced, high-growth environment.
• Ability to manage escalated customer matters professionally and tactfully, supporting team members as needed.
• Strong analytical skills with proficiency in Excel, including pivot tables, VLOOKUPs, and complex formulas.
• High enthusiasm, positive attitude, and adaptability to changing priorities.
• Self-motivated, organized, and capable of working independently while managing time effectively.
• Team player with the ability to collaborate cross-functionally to resolve complex issues.
• Excellent communication skills for interacting confidently with internal stakeholders and external customers.
• Experience with Salesforce and Zoom calls is a plus.
• Experience with Tesorio or other collections management systems is a plus.

90-Day Plan

First 30 Days:

• Understand the company’s products, services, customer contractual terms, and payment terms.
• Cross-train and take ownership of a high-value customer account to resolve collection issues.
• Develop a strong understanding of billing workflows and processes.

First 60 Days:

• Deepen understanding of collection issues and resolutions.
• Conduct root cause analysis to identify recurring issues and implement proactive solutions.
• Work toward monthly collections targets.
• Build relationships with Territory Sales Managers and Customer Success Managers to improve collections processes.

90 Days and Beyond:

• Maintain strong working relationships with key stakeholders.
• Identify and implement process improvements to streamline workflows and reduce outstanding debt.
• Gain comprehensive understanding of the invoicing process, including invoice audits and discrepancy resolution.
• Provide feedback for continuous improvement.

Compensation & Benefits

• Starting salary range: $65,000 to $75,000, based on experience, education, and market factors.
• Stock options available.
• Flexible PTO with 11 company holidays.
• Fully paid medical, dental, and vision insurance with HSA match.
• 12 weeks of 100% paid parental leave; additional 6-8 weeks for birthing parents.
• Fertility and family benefits with a $50,000 lifetime maximum for eligible adoption, surrogacy, or fertility expenses.
• Mental health benefits including therapy, coaching, medication management, and digital tools.
• Caregiver support services.
• 1:1 equity tax advisory sessions.
• Employee resource groups supporting diversity and inclusion.
• Work-from-home stipend of $150 per month.
• Productivity stipend of $300 per year for educational and wellness resources.
• One-time $750 home office stipend.

Location

Remote work is supported with a preference for candidates located in key hubs including Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. Applications from exceptional talent across the United States are welcome.

Equal Opportunity

The organization is an equal opportunity employer committed to fostering an inclusive, transparent, and collaborative environment. They encourage applicants from diverse backgrounds and provide accommodations for disabilities during the interview process upon request.