Accounts Receivable Supervisor

Overview

This role involves supervising a team of Accounts Receivable (AR) Collection Agents who provide AR support to hotel properties. The supervisor ensures that all processes are performed consistently, accurately, and in a timely manner according to company policy. The Shared Service Center supports over 200 hotels across North America and Latin America.

Responsibilities

• Manage and support a team of AR Collection Agents
• Oversee AR support for assigned hotels, with each agent supporting 4-6 hotels depending on size
• Regularly contact customers via phone and email regarding open invoices
• Provide duplicate invoice copies as needed
• Resolve customer billing disputes or escalate issues to supervisors or hotels
• Conduct research and reconciliation as necessary
• Deliver high levels of customer service to both external and internal customers
• Respond promptly to all inquiries
• Perform other duties as assigned
• Maintain regular attendance based on schedule and business needs
• Work Monday through Friday, 8 hours per day plus a 1-hour lunch break, scheduled between 7:00 AM and 7:00 PM; occasional weekend work may be required
• Participate in employee events, onsite meetings, hotel visits, and industry conferences
• Collaborate effectively with colleagues at various organizational levels

Requirements

• Minimum 1 year of Accounts Receivable or B2B Collections experience
• 1-3 years of customer service, administrative, or accounting experience
• Customer service experience in industries such as Human Resources, Hospitality, Accounting, or Commercial Oil & Gas is a plus
• Proficient in Microsoft Office Suite
• Strong written and oral communication skills
• High school diploma or equivalent

Preferred Qualifications

• Ability to work well with others across all levels of the organization
• Maintain an organized, comfortable, and user-friendly work environment
• Adaptability to changing demands and ability to reprioritize workload quickly
• Effective and respectful communication with associates and external contacts
• Eagerness and ability to learn new skills, technologies, and business processes rapidly
• Ability to work independently with minimal supervision as well as collaboratively

Compensation & Benefits

• Health and welfare programs
• Retirement savings plan
• Educational assistance
• Employee stock purchase program
• 12 free room nights for full-time associates after 90 days of service
• Community involvement opportunities
• Wellness reimbursement

Location

Shared Services Center based in Moore

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.