Accts Receivable Rep II, III, or Senior, DOE

Overview

This position is for an Accounts Receivable (A/R) role at a level of II, III, or Sr, based on experience and qualifications. Work is performed remotely from within Idaho, Oregon, Utah, and Washington.

The role supports the Treasury and Cash Management team by managing accounts receivable processes, with a focus on timely and accurate handling of past due/delinquent accounts.

Responsibilities

Accounts Receivable Rep II

• Field incoming and outgoing calls to customers regarding past due or delinquent accounts, handling high call volumes.
• Provide customer service to internal and external customers, maintaining a customer-focused approach toward financial difficulties.
• Perform ongoing accounts receivable management consistent with delinquency policies to ensure timely receipt of payments.
• Document account notes with complete descriptions of conversations, negotiations, payment arrangements, and updates.
• Coordinate and support the policy cancellation, reinstatement, and appeal process with Membership, Customer Service, Underwriting, and Marketing for Individual and Group premium delinquency.
• Communicate with internal and external customers, members, brokers, vendors, and business partners on Cash Management, Premium Processing, A/R, and Delinquency issues.
• Participate in Group Accounts Receivable (GAR) process improvement efforts and handle large group tasks, including fund reporting.

Accounts Receivable Rep III

• Assist with department reporting (metrics, delinquency, and Dept of Insurance) for GAR.

Accounts Receivable Rep Sr

• Complete department reporting (metrics, delinquency, and Dept of Insurance) for GAR.
• Oversee a complete segment of credit and collection duties with minimal supervision and technical assistance.
• Identify and implement process improvements to increase productivity and accuracy and eliminate redundancy and manual processing/record processing.

Requirements

Education

• High school diploma.

Level II

• 2 years of experience in accounts receivable, collections, or treasury capacity, or an equivalent combination of education and work-related experience.
• Demonstrated ability to apply basic mathematical concepts and calculations.
• 10-key by touch: 8,500 KPH or 40 WPM keyboarding/typing.
• Strong interpersonal skills.
• Demonstrated excellence in written, verbal, and listening communication skills.
• Experience using and navigating personal computer software applications, including Excel and Word.
• Demonstrated negotiating skills; ability to be assertive and persuasive.
• Working knowledge of general office practices and procedures.
• Ability to work as part of a team and interact effectively with others.
• Demonstrated strength in attention to detail.
• Working knowledge of accounts receivable and delinquency processes.
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings is highly desired.

Level III

• 3 years of experience in accounts receivable, collections, or treasury capacity, or an equivalent combination of education and work-related experience.
• Must meet all Level II requirements.
• In-depth knowledge of accounts receivable and delinquency processes.
• Demonstrated problem-solving abilities with minimal review required.

Level Sr

• 4 years of experience in accounts receivable, collections, or treasury capacity, or an equivalent combination of education and work-related experience.
• Must meet all Level II and Level III requirements.
• Proven ability to lead, train, coach, and/or mentor.
• Advanced understanding of all aspects of the Delinquency Policy & Procedures and Delinquency Definitions.
• Demonstrated ability to work in high-pressure circumstances on multidisciplinary, unconnected tasks with little or no supervision, producing detailed work during periods of high volume demands.

Preferred Qualifications

• Preference will be given to current employees and candidates who reside in Idaho or Utah.

Compensation & Benefits

Pay

Pay ranges vary based on candidate work location. Expected hiring range depends on skills, experience, education, and training; relevant licensure/certifications; and performance history.

Accounts Receivable Rep II

• National pay structure (applies to Washington, Oregon, and to the Boise, Lewiston, and Salt Lake City metro areas): $20.00 - $32.50 per hour; bonus target 5%.
• Regional pay structure (applies to Idaho, and Utah locations outside the metro areas listed above): $18.00 - $29.30 per hour; bonus target 5%.

Accounts Receivable Rep III

• National pay structure (applies to Washington, Oregon, and to the Boise, Lewiston, and Salt Lake City metro areas): $22.00 - $35.80 per hour; bonus target 5%.
• Regional pay structure (applies to Idaho, and Utah locations outside the metro areas listed above): $19.80 - $32.30 per hour; bonus target 5%.

Accounts Receivable Rep Sr

• National pay structure (applies to Washington, Oregon, and to the Boise, Lewiston, and Salt Lake City metro areas): $24.10 - $39.30 per hour; bonus target 5%.
• Regional pay structure (applies to Idaho, and Utah locations outside the metro areas listed above): $21.70 - $35.40 per hour; bonus target 5%.

Benefits (Highlights)

• Medical, dental, and vision coverage for employees and eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with the company immediately preceding leave).
• Award-winning wellness programs that reward participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Location

• Work from home within Idaho, Oregon, Utah, and Washington.

Additional Requirements

• To use the work-from-home option, a wired internet connection is required (not satellite or cellular) with a minimum upload speed of 5 Mb and a minimum download speed of 10 Mb.
• New hires need access to a personal mobile device to set up Multi-Factor Authentication (MFA) upon joining.
• Equal Opportunity employer; drug and tobacco-free workplace.
• Background check is required.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law.