Advisor, Collections (Business to Business)

Overview

Finance within the organization oversees accounting, tax, financial planning and policies, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems, and safeguards organizational assets.

Collections is responsible for collecting outstanding accounts receivable, including dispute research, developing payment plans with customers, and building relationships of trust with customers and internal business partners.

Responsibilities

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Address concerns raised by internal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Qualifications

• Bachelor’s degree in a related field, or equivalent work experience, preferred.
• 3–5 years of business experience including collections, finance, or customer service, preferred.
• Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint.
• SAP and Business Objects experience, preferred.

Work Level Expectations

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Works on complex projects of large scope.
• Develops technical solutions to a wide range of difficult problems.
• Solutions are innovative and consistent with organization objectives.
• Completes work independently; receives general guidance on new projects.
• Work is reviewed for the purpose of meeting objectives.
• May mentor less experienced colleagues.

Compensation & Benefits

• Anticipated salary range: $68,500 - $97,700
• Bonus eligible: No
• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Location

Not specified.

Application Information

• Application window anticipated to close: 11/27/2026 (submit application as soon as possible if interested).
• The salary range listed is an estimate. Pay is determined by factors including geographical location, relevant education, experience and skills, and an evaluation of internal pay equity.

Equal Opportunity

An equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state or local law.