Agent, Billing

Overview

Remote position in Canada.

This role supports billing operations for clients by managing invoicing-related requests, preparing documentation, applying refunds and credit notes, and coordinating with credit card companies when needed. Strong customer service and bilingual communication (French/English) are required.

Responsibilities

• Use the organization’s internal computerized system to carry out billing operations, including:
  • Creating tickets corresponding to client needs and completing standard workflows (updating client information, generating copies of invoices, processing payments, terminating processes, etc.).
  • Preparing credit notes and obtaining authorization.
  • Applying refunds to clients’ credit cards through the appropriate credit card company.
  • Adjusting client accounts, invoices, or contracts as required.
  • Performing technical operations within the computerized system when needed to ensure correct invoicing.
• Analyze and resolve invoicing problems, ensuring close follow-up with clients by phone or by email.
• Communicate with the appropriate credit card company when required.

Requirements

• College diploma or professional certification in Administration and/or relevant experience.
• At least 1 year of experience in customer service or in an administrative role.
• Relevant experience in a financial operations department (considered an asset).
• Knowledge of Office suite software, including advanced knowledge of Excel.
• Ability to work within department hours of 7am - 8pm EDT.
• Bilingualism (French / English).

Compensation & Benefits

• Base salary ranging between 37,030$ and 52,900$ yearly.
• Annual salary review based on performance.
• Vacation time that considers your previous experience.
• Advanced paid hours to recharge (holidays and mobile days).
• Flexible benefits plan that adapts to your needs.
• Flexible savings fund options.
• Monthly home internet allowance.
• Flexible total compensation offer.

Location

Remote (Canada).