Tax Resolution Specialist

Overview

This role involves resolving complex payroll tax issues by researching tax requirements, identifying root causes, and working directly with customers to drive cases to resolution. Responsibilities include preparing amended tax returns, handling payroll tax notices, and communicating with clients through CRM and other channels.

Responsibilities

• Resolve in-depth payroll tax issues across federal, state, and local taxing agencies
• Prepare amended tax returns while ensuring compliance with applicable federal, state, and local payroll tax regulations
• Review and process adjustments for quarter-end and year-end tax processing to ensure accurate reporting
• Prepare and submit payroll taxes and related returns accurately and on time
• Act as a client advocate for payroll tax filing matters
• Maintain the tax database while preserving data integrity
• Complete EFT registrations as needed, and submit information to agencies via mail, email, or fax
• Update existing client rate changes via SUI Rate Exchange
• Explain and articulate changes in tax compliance requirements

Requirements

• Minimum of 6+ years of related experience
• Bachelor’s degree in accounting or business administration
• Highly organized with strong attention to detail and ability to meet critical deadlines
• Analytical skills with strong problem-solving abilities and creative resolution skills
• Strong interpersonal communication skills (written and verbal) to interface with individuals at various levels
• Ability to work well under pressure
• Self-motivated, able to manage multiple projects in a fast-paced environment
• Strong Microsoft Office experience, including Excel and Word
• Strong product, service, and technical tax background

Preferred Qualifications

• Not specified

Compensation & Benefits

• Not specified

Location

• Remote

Additional Information

• Effective date: 9/17/24
• FLSA classification: Non-Exempt
• Travel required: No
• Work authorization: Employee must be legally authorized to work in the United States.
• Physical demands: Prolonged periods of sitting at a desk and working on a computer; must be able to lift up to 15 pounds.

Equal Opportunity Statement

The employer is an equal opportunity employer. All applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.