Analyst 3, Credit & Collections - Fraud

Overview

This role involves leading the enhancement of business processes to mitigate fraud risk and supporting management in various strategic initiatives. It requires in-depth analysis, cross-functional collaboration, and the development of technology-enabled solutions. The position operates independently, providing guidance within the organization and setting work priorities.

Responsibilities

• Produce reporting and analysis to evaluate operational initiatives, using quantitative insights to recommend actions that mitigate fraud risk, improve efficiency, and enhance customer experience.
• Create and maintain multiple operational reports, dashboards, and reporting tools to support business performance and decision-making.
• Develop and maintain standard reporting metrics, provide quantitative analysis of relevant data, and conduct ongoing evaluation of alternatives and solutions.
• Develop and update resources, communications, and operational platforms to support business initiatives and stakeholder alignment.
• Transform complex data into clear, actionable insights by identifying trends, determining root causes, and recommending practical remediation steps that drive measurable operational improvements.
• Partner closely with senior specialists and operational leaders to investigate performance shifts, conduct root-cause analysis, and deliver timely, insight-driven recommendations that inform business decisions.
• Demonstrate flexibility and adaptability in a fast-paced environment by proactively shifting priorities, independently addressing emerging issues, and supporting evolving operational and organizational needs.
• Utilize reporting and analytics tools, including technical proficiency in SQL, Python, Tableau, and Alteryx, to develop insights, automate processes, and support data-driven decision-making.

Additional Responsibilities

• Lead the analysis and design of business processes across various areas to improve fraud risk management.
• Execute all aspects of business intelligence analysis to support fraud risk initiatives.
• Identify fraud risk behaviors from data, analyze patterns, and recommend preventive measures.
• Assist with the development of specific requirements for new fraud risk projects and strategies.
• Collaborate with internal stakeholders to ensure successful implementation of fraud risk initiatives.
• Define metrics to measure the success of fraud risk strategies and oversee their monitoring and analysis.
• Facilitate alignment across matrixed cross-functional teams to support fraud risk objectives.
• Utilize Quality Assurance practices to diagnose and resolve issues, ensuring the integrity of fraud risk processes.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance; must be able to work nights and weekends with variable schedules as necessary.
• Perform other duties and responsibilities as assigned.

Requirements

• Bachelor's degree preferred; candidates with a combination of coursework and experience or extensive related professional experience will also be considered.
• 5-7 years of relevant work experience.
• Strong knowledge of reporting and analytics tools, including SQL, Python, Tableau, and Alteryx.
• Experience in business intelligence analysis and fraud risk management.
• Ability to analyze complex data sets and translate findings into actionable business insights.
• Excellent collaboration and communication skills to work effectively with cross-functional teams.
• Ability to adapt and prioritize in a fast-paced environment.
• Willingness to work variable schedules including nights and weekends as needed.

Preferred Skills

• Customer experience focus.
• Strategic thinking and initiative-taking.
• Strong collaboration skills.

Compensation & Benefits

• National pay range: $52,409.33 - $122,834.37 USD.
• State-specific pay ranges vary, including but not limited to:
  • Illinois: $55,684.91 - $108,094.24
  • Colorado: $58,960.50 - $113,007.62
  • Hawaii: $68,787.25 - $103,180.87
  • Washington DC: $75,338.41 - $113,007.62
  • Maryland: $62,236.08 - $113,007.62
  • Minnesota: $58,960.50 - $103,180.87
  • New York: $62,236.08 - $122,834.37
  • Washington: $58,960.50 - $117,920.99
  • New Jersey: $65,511.66 - $117,920.99
  • Vermont: $62,236.08 - $98,267.49
  • Massachusetts: $65,511.66 - $117,920.99
  • California: $58,960.50 - $109,186.10

Base pay will be offered within the applicable range based on job-related, non-discriminatory factors such as experience. The application window is typically 30 days from the posting date but may vary.

Additional compensation may include bonuses or commissions depending on the role. Benefits include a comprehensive package designed to support employees physically, financially, and emotionally.

Location

Multiple locations with pay ranges specified for various states including Illinois, Colorado, Hawaii, Washington DC, Maryland, Minnesota, New York, Washington, New Jersey, Vermont, Massachusetts, and California.

This job description provides a general overview of the role and is not exhaustive of all duties and responsibilities. Equal opportunity employment practices are followed, considering all qualified applicants without regard to protected characteristics or criminal history in accordance with applicable laws.