Analyst 3, Credit & Collections - Fraud

Overview

This role involves leading the enhancement of business processes to mitigate fraud risk and supporting strategic initiatives. It requires in-depth analysis, cross-functional collaboration, and the development of technology-enabled solutions. The position operates independently, providing guidance and setting work priorities within the organization.

Responsibilities

• Produce reporting and analysis to evaluate operational initiatives, using quantitative insights to recommend actions that mitigate fraud risk, improve efficiency, and enhance customer experience.
• Create and maintain multiple operational reports, dashboards, and reporting tools to support business performance and decision-making.
• Develop and maintain standard reporting metrics, provide quantitative analysis of relevant data, and conduct ongoing evaluation of alternatives and solutions.
• Develop and update resources, communications, and operational platforms to support business initiatives and stakeholder alignment.
• Transform complex data into clear, actionable insights by identifying trends, determining root causes, and recommending practical remediation steps that drive measurable operational improvements.
• Partner closely with senior specialists and operational leaders to investigate performance shifts, conduct root-cause analysis, and deliver timely, insight-driven recommendations.
• Demonstrate flexibility and adaptability in a fast-paced environment by proactively shifting priorities, independently addressing emerging issues, and supporting evolving operational and organizational needs.
• Utilize reporting and analytics tools with technical proficiency in SQL, Python, Tableau, and Alteryx to develop insights, automate processes, and support data-driven decision-making.

Additional responsibilities include:

• Leading the analysis and design of business processes to improve fraud risk management.
• Executing business intelligence analysis to support fraud risk initiatives.
• Identifying fraud risk behaviors from data, analyzing patterns, and recommending preventive measures.
• Assisting with the development of requirements for new fraud risk projects and strategies.
• Collaborating with internal stakeholders to ensure successful implementation of fraud risk initiatives.
• Defining metrics to measure the success of fraud risk strategies and overseeing their monitoring and analysis.
• Facilitating alignment across matrixed cross-functional teams to support fraud risk objectives.
• Utilizing Quality Assurance practices to diagnose and resolve issues, ensuring the integrity of fraud risk processes.
• Exercising independent judgment and discretion in matters of significance.
• Maintaining regular, consistent, and punctual attendance, including the ability to work nights and weekends as necessary.
• Performing other duties as assigned.

Requirements

• Bachelor's degree preferred; candidates with a combination of coursework and experience or extensive related professional experience will also be considered.
• 5-7 years of relevant work experience.
• Strong knowledge of reporting and analytics tools, including SQL, Python, Tableau, and Alteryx.
• Ability to analyze complex data sets and translate findings into actionable business insights.
• Experience leading business process improvements and fraud risk management initiatives.
• Excellent collaboration and communication skills to work effectively with cross-functional teams.
• Flexibility to adapt to changing priorities in a fast-paced environment.
• Willingness to work variable schedules, including nights and weekends.

Preferred Qualifications

• Experience in fraud risk analysis and mitigation.
• Proficiency in business intelligence and quality assurance practices.
• Ability to define and monitor key performance metrics related to fraud risk.

Compensation & Benefits

• National pay range: $52,409.33 - $122,834.37 USD.
• State-specific pay ranges vary; examples include:
  • Illinois: $55,684.91 - $108,094.24
  • Colorado: $58,960.50 - $113,007.62
  • Hawaii: $68,787.25 - $103,180.87
  • Washington DC: $75,338.41 - $113,007.62
  • Maryland: $62,236.08 - $113,007.62
  • New York: $62,236.08 - $122,834.37
  • California: $58,960.50 - $109,186.10

Base pay will be determined based on job-related, non-discriminatory factors such as experience. The position may be eligible for bonuses or commissions depending on role type. Comprehensive benefits are provided, including options for physical, financial, and emotional support.

Location

Multiple locations across the United States with pay ranges varying by state.

This job description is intended to provide a general overview of the role and is not an exhaustive list of duties or qualifications. The employer is an equal opportunity workplace and considers all qualified applicants without regard to protected characteristics. Employment offers may be contingent on background checks in accordance with applicable laws.