Investment Services - Financial Advisor - Market Expansion

Overview

This role is an enterprise-focused advisory and business-development position responsible for building a new-market book of business. The position is not intended to rely on an inherited book of clients, a mature branch referral ecosystem, or an established local investment-services presence.

Responsibilities

• Receive and manage investment-related calls and referrals routed through the Member Service Contact Center (MSCC), assess member needs, and either provide direct service or coordinate the appropriate advisor appointment.
• Handle inbound member calls and investment-service line opportunities, providing direct service when appropriate and facilitating the next step.
• Conduct scheduled phone and Zoom consultations initiated through appointment channels and digital appointment requests.
• Support member consultations originating from walk-in traffic, employee referrals, locally generated advisor appointments, and other branch-originated opportunities within the assigned branch.
• Serve as a centralized advisor by conducting scheduled investment consultations with members throughout California through phone, Zoom, and approved virtual channels.
• Manage inbound call queues and routed opportunities in a timely and organized manner, including monitoring assigned queues, prioritizing member needs, responding within established service expectations, documenting outcomes, and coordinating follow-up or advisor handoffs.
• Meet with members to identify financial goals, needs, and priorities and develop appropriate financial plans and investment strategies.
• Recommend, implement, and monitor non-deposit investment and insurance products and services in accordance with broker-dealer, regulatory, and Credit Union requirements.
• Conduct periodic portfolio reviews and provide ongoing relationship management, including member follow-up through phone, Zoom, or in-person meetings as appropriate.
• Proactively contact assigned prospect lists to identify member needs, develop new relationships, and create qualified investment opportunities.
• Build a book of business from inception by developing new relationships through enterprise-generated opportunities, assigned prospecting activity, statewide member demand, local market development, community engagement, and approved business-development efforts.
• Build awareness of investment services in the assigned branch’s market by developing local visibility, strengthening branch, community, and business-development relationships, and supporting approved outreach efforts.
• Cultivate new member relationships in Southern California by identifying financial needs, introducing investment-services capabilities, and creating appropriate paths for ongoing advisory engagement.
• Participate in approved financial education, member engagement, community outreach, prospecting, and business-development activities that support member awareness, relationship growth, market expansion, and the development of new advisory opportunities.
• Help establish a sustainable investment-services presence in Southern California by developing referral sources, supporting local market relationships, cultivating community and business-development connections, and contributing to long-term business-development plans.
• Develop relationship pipelines in a new market environment without an inherited client base, mature branch-based referral network, established investment-services presence, or existing production base.
• Coordinate warm handoffs when a member prefers an in-person appointment and another advisor is better positioned geographically to serve the member.
• Maintain accurate member-client information and required records in a compliant and timely manner, including CRM notes, appointment outcomes, referral disposition, follow-up tasks, pipeline activity, and required documentation.
• Complete required activity reports, business plans, business-plan reviews, compliance documentation, and other assigned reporting on time.
• Maintain current knowledge of investment and insurance products offered through the broker-dealer and applicable state and federal requirements, including Bank Secrecy Act and anti-money laundering obligations.
• Answer general questions regarding investment and Credit Union products and services and provide appropriate cross-referrals to other channels.
• Collaborate with Investment Services, Investment Administration, MSCC, branch teams, Member Education, Compliance, the broker-dealer, and other internal partners to improve referral quality, appointment routing, and the member experience.

Qualifications

• Bachelor’s Degree desired or equivalent experience in personal investments, financial planning, wealth management, or related financial-services fields required.
• 3+ years of experience in the sales and delivery of personal investment products and services required.
• Experience conducting phone-based and virtual financial consultations is required.
• Ability to build new client/member relationships, manage inbound enterprise-generated opportunities, develop prospect pipelines, support business-development activity, and contribute to market development in a new or underdeveloped market is preferred.
• Prior experience in a bank, credit union, broker-dealer, wealth-management firm, or financial-services organization is preferred.

Preferred Qualifications

• Prior experience in a bank, credit union, broker-dealer, wealth-management firm, or financial-services organization.
• Experience building new client/member relationships and developing prospect pipelines in new or underdeveloped markets.

Compensation & Benefits

• Pay range: $120,000.00 annually + incentives
• Market-competitive and internally equitable total rewards compensation package, including comprehensive compensation, well-being and work-life balance, career development and growth, rewards and recognition, and commitment to Diversity, Equity and Inclusion.

Location

• Culver City, CA