AR & Billing Operations Manager

Overview

A growing technology organization is seeking an AR & Billing Operations Manager to oversee billing and collections operations. This role involves full ownership of the accounts receivable and billing cycle, coordination with internal teams and external partners, and management of indirect tax compliance as the company expands internationally. The position offers the opportunity to build scalable processes, develop controls, and identify automation opportunities to support rapid growth.

Responsibilities

• Manage end-to-end billing operations, ensuring accuracy, efficiency, and proper segregation of duties in sales order processing
• Maintain accounts receivable health through proactive aging reviews, collections coordination with sales, and timely resolution of billing inquiries
• Lead quarter-end write-off recommendations and own AR reporting, including aging analysis, allowance for doubtful accounts, and general ledger reconciliations
• Serve as the internal expert on billing data flows across Salesforce, NetSuite, and Stripe; identify data integrity issues and manage recurring data transformation workflows
• Reconcile payment processor data to the ERP system to support billing accuracy and indirect tax data requirements
• Act as primary liaison with third-party indirect tax providers, validating data for return preparation and supporting VAT registrations and filings in new jurisdictions
• Collaborate cross-functionally with Revenue Operations, Sales, and Finance to resolve billing discrepancies, standardize procedures, and support month-end close
• Respond professionally and efficiently to billing and AR-related inquiries from internal stakeholders
• Support special projects including systems implementations, process redesigns, and automation initiatives

Requirements

• 6+ years of experience in billing operations, accounts receivable, or finance operations within a high-growth SaaS environment
• Bachelor's degree in Accounting, Finance, Business, or related field preferred
• Strong working knowledge of NetSuite, including sales order creation, data imports, and billing data structure within the ERP
• Proficiency with Salesforce and understanding of data relationships and sync issues between Salesforce and NetSuite
• Experience with Stripe, including payment data reconciliation to ERP and understanding billing and reporting workflows
• Tech-savvy and data-fluent with strong skills in Excel or Google Sheets; SQL knowledge is a plus
• Familiarity with indirect tax concepts such as US sales tax and VAT, and experience coordinating with external tax advisors is a strong advantage
• Excellent organizational skills, detail-oriented, self-starter capable of managing multiple priorities and driving continuous improvement
• Strong written and verbal communication skills with ability to engage cross-functional teams and external partners effectively
• Prior experience in a startup or high-growth environment preferred

Compensation & Benefits

• Base salary range: $126,500 – $156,200 per year (U.S. based candidates)
• Additional compensation may include equity and/or commission depending on the position
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Hybrid work location

Location

• Primarily U.S.-based employment; some roles may be available in the U.K. depending on position

This role offers a high-visibility opportunity to contribute to a fast-paced finance team and make a meaningful impact on billing and revenue operations.