AR & Collections Associate - Mexico (Temporary role)

Overview

This role is remote and supports European time zones. The organization is seeking an Accounts Receivable/Collections professional to manage a high-volume B2B portfolio, drive proactive outreach for past-due accounts, and partner cross-functionally to resolve billing issues and improve collections outcomes.

Responsibilities

• Manage a high-volume portfolio of B2B accounts, with a focus on proactive monitoring and initial outreach for lower-tier past-due accounts.
• Contact customers via email and phone regarding overdue invoices while maintaining a professional and helpful demeanor.
• Use knowledge of payment cycles and customer behavior to support cash forecasting and provide predictability on expected weekly/monthly collections.
• Maintain an AI-friendly mindset and quickly learn and integrate new automation tools into daily workflows.
• Monitor aging reports and provide regular updates to Finance Leadership on collection status and potential bad debt risks.
• Identify and help resolve billing discrepancies or customer issues that may be delaying payment by collaborating with Sales, Renewals, and Operations.
• Accurately record all collection activities and customer interactions in ERP/CRM systems (NetSuite, Salesforce).
• Post daily customer payments by recording cash, checks, and credit card transactions.
• Use basic knowledge of contracts to understand customer payment terms and identify any account inconsistencies.
• Communicate effectively with Sales, Operations, and Finance teams.
• Participate in Governance calls and handle ad hoc projects as assigned.

Requirements

• Bachelor’s degree in accounting/finance or related field.
• 1–2 years’ experience in accounts receivable and collections (education may be substituted).
• Basic knowledge of sales contracts and standard payment terms.
• Ability to work an early shift schedule to provide coverage and support for European time zones.
• Intermediate to advanced Excel skills.
• Strong analytical, organizational, verbal and written communication, and interpersonal skills.
• Self-motivated with the ability to multi-task and work in a dynamic, fast-paced environment.
• Flexibility and adaptability in a fast-growing environment with frequent changes.

Preferred Qualifications

• Knowledge and experience with automation tools and processes.

Compensation & Benefits

• Compensation and benefits information is not provided in the job description.

Location

• Remote within the country noted in the Job Description.
• This role is remote in Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

Language

• English fluency is required (speak and write). Interviews and additional screening will take place primarily in English.