AR Specialist II - Bilingual

Overview

Under limited supervision, the AR Specialist II provides Accounts Receivable and general accounting support to internal teams and external customers.

Responsibilities

• Contact external customers to expedite payment and collections processes.
• Work within third-party payment portals to ensure invoices are submitted to external customers accurately and on time, meeting customer requirements.
• Provide appropriate documentation (e.g., proofs of delivery) to internal and external customers to support invoice validity.
• Deliver reporting to internal and external customers.
• Process incoming payments on an exception basis.
• Process credit card payments.
• Assist external customers with setting up EFT payments.
• Research and correct misapplied and/or unapplied payments.
• Identify issues preventing collections and communicate with the appropriate departments.
• Work with external customers to provide remittances.
• Independently provide support in collections and AR cleanup efforts while working closely with branches.
• May mentor lower-level employees.
• Perform other duties as assigned.

Education & Experience

• Typically requires a high school diploma or GED and two (2) to five (5) years of related experience, or an equivalent combination.

Knowledge, Skills & Abilities

• Must be fluent in English and Spanish.
• Ability to communicate effectively both verbally and in writing.
• Strong customer service skills when working with vendors and internal customers.
• Strong attention to organization, detail, and accuracy.
• Ability to multitask and manage time well.
• PeopleSoft experience is preferred.
• Strong Excel skills and proficiency in Microsoft Word and PowerPoint.

Compensation & Benefits

• Healthcare coverage options
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay

Location

Not specified in the provided description.