AR Support Specialist

Overview

An organization is seeking an Accounts Receivable Support Specialist responsible for researching unapplied funds that may result from overpayment, mis-applied payments, or account reconciliation. This role serves as the primary contact for communicating budget bill changes, handling calls professionally and efficiently with exceptional customer service. The specialist will also manage all customer correspondence and documentation requests related to unapplied funds or the budget bill process. Typically requires an associate degree in accounting and at least 1 year of related experience.

Responsibilities

• Handle all unapplied research for customers with identified unapplied instances within a team environment.
• Research and resolve cash application issues.
• Manage customer correspondence related to unapplied funds, including direct communication to resolve issues.
• Research overpayments.
• Respond to customer inquiries regarding payment application issues.
• Conduct outbound calls to customers regarding their budget bill plans.
• Manage customer correspondence related to budget bill communications.
• Research customer setup using budget bill calculators and related tools.
• Respond to customer inquiries regarding budget bills.
• Troubleshoot issues and provide quick resolutions.

Qualifications

• Associate degree in accounting or related field preferred.
• Minimum of 1 year of related Accounts Receivable experience.
• Ability to interact professionally with internal and external customers.
• Proficiency in Microsoft Office applications (Word, Excel).
• Excellent written and verbal communication and interpretation skills.
• Detail-oriented and highly organized.
• Experience with Salesforce and PeopleSoft preferred.
• Must be a Citizen or National of the United States, a lawful permanent resident, or have authorization to work in the United States.
• Applicants must not require sponsorship for an employment visa now or in the future.

Compensation & Benefits

• Comprehensive health coverage including medical, dental, vision, accident, and critical illness insurance.
• Income protection through company-provided short-term and long-term disability, life insurance, and AD&D.
• Financial wellness benefits including 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA).
• Paid Time Off (PTO), parental leave, and tuition reimbursement.
• Wellness programs, Employee Assistance Program (EAP), and Medicare support.
• Employee perks such as referral programs, employee discount programs, and propane savings.

Location

This position is based in the United States and requires appropriate work authorization as specified above.