Assistant Manager, Fund Administration (Onboarding)

Overview

This role supports the expansion of the fund administration service by overseeing the onboarding of new customers, with a focus on fund accounting and reporting setup. Reporting to a Manager, Fund Accounting, you will manage client relationships throughout implementation and help shape the onboarding function to deliver a best-in-class initial customer experience.

Responsibilities

• Lead and manage the successful onboarding of new fund administration customers, partnering closely with cross-functional teams.
• Manage against established project plans and onboarding milestones to ensure timely delivery of key deliverables.
• Interface directly with clients to deliver an outstanding client experience throughout the implementation process.
• Serve as a technical accounting expert for both your team and clients during onboarding.
• Improve onboarding workflows by applying best practices and process efficiencies.
• Collect and review customer offering documents (including LPAs) and financial data; reconcile data received during onboarding.
• Reconcile customer data and review completed customer workspace setup, checking quality and accuracy of configuration settings before handoff to ongoing service teams.
• Identify product development opportunities and route technical and product feedback from onboarding to product development teams.
• Participate in special projects as needed.

Requirements

• 4+ years of fund accounting experience in private equity, venture capital, and/or real estate funds required.
• Proven experience with customer onboarding, data migration, or implementations in a fund administration or fin-tech environment.
• Bachelor’s degree in Accounting or a related field.
• Proven ability to independently identify, analyze, and resolve complex problems with minimal supervision.
• Comfortable with ambiguity in a hyper-growth, startup environment.
• Experience with fund-level accounting and reporting, including complex fund structures and consolidations.
• Advanced understanding of complex accounting transactions, private equity investment structures, and reporting requirements for private equity funds.
• Passion for technology and a desire to use technology to improve business operations.
• Experience scoping out system requirements and implementing new systems.

Preferred Qualifications

• Not specified.

Compensation & Benefits

• Base salary, equity, and benefits.
• U.S. base salary range: $110,000 - $125,000 USD
• Canadian base salary range: $120,000 - $135,000 CAD
• Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits include:

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Unlimited vacation in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend

Location

Remote and office options are available.

• Collaborate across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.
• Physical offices available in San Francisco, New York City, Mumbai, and Bangalore for employees who prefer working in an office some or all of the time.