Relationship Manager - North London/Northern Home Counties

Overview

The organization is seeking Relationship Managers to manage SME customer portfolios and support business growth. Relationship Manager roles include a requirement for new business acquisition as the bank continues to build its customer base.

Relationship Managers provide outstanding service to customers and develop deep, trust-based relationships, learning customers’ ambitions and goals and identifying opportunities to support them through appropriate banking products.

Responsibilities

• Manage a portfolio of SME customers by understanding needs and business aspirations, and identifying opportunities to support customers via the organization’s services and through external networks.
• Originating SME lending opportunities for existing and new customers, from initial enquiry through to completion, including writing credit papers in line with the organization’s credit policy and appetite.
• Deliver the business plan for the local area and actively manage objectives and a personal development plan.
• Ensure excellent service for local SME customers, prospects, and advisors, representing the organization in the local area.
• Work closely and collaboratively with colleagues across the organization to provide a seamless and professional customer experience.
• Contribute positively to the organization’s culture and demonstrate its values.
• Comply with mandatory policies and adhere to operational procedures to maintain internal controls.

Requirements

• Demonstrable experience as a Relationship Manager and Business Developer, with a long-term track record of building high-value, trust-based, long-lasting referral relationships.
• Strong understanding of SME banking, including a background in commercial lending.
• Evidence of exemplary customer service and the ability to maximize value with prospects and customers.
• Passion for SMEs, self-starter mindset, and ability to work entrepreneurially.
• Excellent interpersonal and communication skills, with evidence of strong career progression and/or outperformance.
• Proven ability to work with customers, colleagues, and advisors to structure new lending proposals and write credit applications.
• Proven track record in providing excellent customer service while generating new income opportunities and effectively managing credit risk.
• Ability to analyze and review financial accounts and associated information.

Preferred Qualifications

• Ability to build and maintain a strong network of trusted SME advisors such as accountants, solicitors, business organisations, and others.

Compensation & Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Location

Remote/Hybrid working is available. Flexible and hybrid working is supported; applicants are encouraged to indicate what works best for them.