Relationship Manager - Essex

Overview

The organization is seeking Relationship Managers to support its established SME customer base and help grow new business as the bank continues to build.

Relationship Managers provide customers with a dedicated relationship resource, developing trust-based relationships and identifying opportunities across a range of SME banking products and services.

Responsibilities

• Manage a portfolio of SME customers by understanding needs and business aspirations, and identifying opportunities to support them through the organization’s services and the external networks you build.
• Originate SME lending opportunities for both existing and new customers—from initial enquiry through to completion— including writing credit papers in line with the organization’s credit policy and appetite.
• Deliver the business plan for the local area by actively managing objectives and a personal development plan.
• Represent the organization locally by ensuring excellent service for SME customers, prospects, and advisors.
• Work closely and collaboratively with all areas to ensure seamless and professional service.
• Demonstrate the organization’s values and contribute positively to its culture.
• Comply with all mandatory policies and adhere to operational procedures to maintain internal controls.

Requirements

• Proven experience as a Relationship Manager and Business Developer with a long-term track record of building high-value, trust-based, long-lasting referral relationships.
• Strong understanding of SME banking, including a background in commercial lending.
• Demonstrated history of exemplary customer service and the ability to maximize value with prospects and customers.
• Passion for SMEs, with a self-starter mindset and entrepreneurial approach.
• Excellent interpersonal and communication skills, with evidence of strong career progression and/or outperformance.
• Ability to work effectively with customers, colleagues, and advisors to structure new lending proposals and write credit applications.
• Proven track record of generating new income opportunities while effectively managing credit risk.
• Ability to analyse and review financial accounts and associated information.

Preferred Qualifications

• Experience providing excellent customer service and producing strong lending outcomes in an SME-focused environment.

Compensation & Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family-friendly policies, including enhanced Maternity & Paternity leave

Location

• Remote (hybrid working is also available, with flexibility to accommodate what works best for you).