Associate Premium Auditor

Overview

This role involves serving as an Associate Premium Auditor to ensure each insurance policy reflects the true exposure of the business it covers. Working under supervision and within established procedures, you will examine and verify payroll records, operations, and insurance exposures for low- to moderate-complexity accounts to determine the actual earned premium for each policy period. Your validated data supports ratemaking and workers’ compensation classification review. You will also serve as a trusted resource for customers, agents, and underwriters by answering routine questions related to audit requirements and class codes.

Responsibilities

• Complete customer audits across a broad range of customers and industries, accurately classifying businesses and employees for workers’ compensation in line with Premium Audit standards and insurance regulations.
• Research and prepare for audits using resources such as customer websites, coverage information, NCCI, Secretary of State, and DLT websites.
• Review and verify class codes, officer coverage, and claim classifications; communicate potential class code changes to underwriters.
• Document audit work with clear records of audit analysis and decisions to support compliance with Premium Audit policies, DBR filings, and Quality Assurance standards.
• Provide customer-centric service by explaining the audit process, responding promptly to inquiries, and building positive relationships with customers, agents, and underwriters.
• Support the Premium Audit team by processing voided and reassigned audits, uploading PYG payroll reports, assisting with PYG reconciliations, participating in the audit phone hunt group, and generating monthly invoices via Adobe Sign.
• Contribute to team initiatives by participating in special projects, NCCI inspection reviews, and departmental initiatives.

Requirements

• HS Diploma required.
• Associate degree or an equivalent combination of education, training, and relevant experience preferred.
• Basic analytical and numerical skills with strong attention to detail.
• Ability to learn auditing principles and workers’ compensation classifications.
• Customer-focused and collaborative mindset, with openness to change and new initiatives.
• Transferable experience in customer service, payroll, accounting, insurance, or administrative roles.
• Working knowledge of Microsoft Excel; ability to learn multiple databases and systems.
• Effective verbal and written communication skills and strong interpersonal skills.
• Strong organization and time-management skills, with the ability to manage assigned work with regular guidance and feedback.

Preferred Qualifications

• Previous premium audit or workers’ compensation experience (helpful but not required).
• Familiarity with the NCCI Basic Manual and workers’ compensation classification concepts.

Compensation & Benefits

• Competitive base salary with a broad range of compensation initiatives.
• Comprehensive health plans, life insurance, and wellness programs.
• Generous vacation time, plus telecommuting and flexible schedule arrangements.
• Retirement savings plan and 401(k) educational programs.
• Learning and development opportunities.

Location

• Rhode Island (RI)