Associate SMB Account Manager

Overview

This role involves managing and executing accurate, timely payroll services across multiple states. You will serve as the primary point of contact for assigned clients, ensuring payroll operations comply with federal, state, and local laws. The ideal candidate has experience with multi-state payroll processing, tax filings, and payroll compliance, along with strong client communication and problem-solving skills.

Responsibilities

• Act as the primary payroll contact for a portfolio of assigned clients
• Process payroll-related actions, including status changes, separations, tax changes, deductions, and direct deposits
• Apply for and maintain State and Local Withholding IDs; update rates as required by regulation changes
• Ensure payrolls are processed accurately and on schedule, including regular wages, overtime, bonuses, tips, and other premium payments
• Review, verify, and reconcile payroll data in accordance with payroll guidelines and compliance requirements
• Provide clear and timely responses to client inquiries related to payroll, policies, and benefits
• Manage payroll processes across multiple states and ensure compliance with varying jurisdictional requirements
• Maintain and update employee payroll records and documentation
• Support payroll year-end activities, including W-2/1099 issuance and compliance reporting
• Prepare and file quarterly and annual payroll tax forms; process amended returns when necessary
• Distribute federal and state payroll filings to clients and respond to related inquiries
• Understand and facilitate related payroll services, including workers' compensation reporting and timekeeping systems
• Interpret and process earnings and deductions, including garnishments, benefits, and retirement contributions

Required Qualifications

• 3+ years of experience in payroll processing, preferably in a multi-state environment
• Bachelor’s Degree in Accounting or Finance, or experience in a similar field
• Strong working knowledge of federal, state, and local payroll regulations
• Experience with employer account registrations (e.g., state withholding, SUI)
• Experience filing and amending quarterly/annual payroll tax forms (e.g., 941, 940, state equivalents)
• Familiarity with payroll platforms and systems such as ADP, Paychex, Gusto, or similar
• Excellent written and verbal communication skills
• High attention to detail and strong organizational skills
• Ability to manage multiple client accounts and deadlines effectively

Compensation & Benefits

• Pay range: $21.59 - $32.40/Hr.
• Local minimum wage laws apply.
• Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
• Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
• Qualifying associates can enroll themselves and/or eligible dependents in medical and prescription drug coverage.
• Eligible associates can participate in the 401(k) Plan, Employee Assistance Program, (virtual) fitness center programs, and the associate discount program.
• Associates are automatically enrolled in Business Travel Accident Insurance.
• Associates receive an Associate Tax Prep benefit.