Audit Specialist (Remote)

Overview

The organization is seeking an experienced Premium Audit Specialist to support Risk Management and Loss Control in a Permanent, Full-Time role. This position is Home United States (remote).

Reporting to the AVP Premium Audit, the specialist will provide enhanced services and analysis related to the Premium Audit QA department. Responsibilities include quality review functions to ensure audits meet regulatory and client-specific requirements, processing and tracking of client returns for correction, metric analysis with action planning to resolve like issues, and coordination of this data with the broader QA team.

Responsibilities

• Perform primary review of all premium audits (WC, GL, Garage, etc.)
• Review audits completed using: Physical, Remote Physical, Virtual, Phone, Mail
• Independently determine whether each audit adequately addresses:
  • Audit QC requirements
  • State-specific requirements
  • Client-specific requirements
• Validate time charges with audit detail and/or explanations
• Manage inventory of audits to review
• Support auditor quality improvement by providing technical help and clear information during the review process, or as requested by QA department management
• Meet production requirements and expectations as provided
• Facilitate processing of quality-related client returns
• Record metrics/data associated with correction returns from clients, including additional reporting provided by clients related to quality items
• Use data analytics on quality metrics to create actionable items to resolve similar issues in the future
• Assist with communication within the QA team and with training and operations teams related to QA items
• Assist the Premium Audit QA Director with daily reporting, team oversight, and other assigned tasks
• Perform other duties as assigned

Requirements

• High School Diploma
• 3 to 5 years of related experience
• 3+ years premium audit experience (4–5 years preferred)
• Extensive knowledge of manual rules:
  • Basic Manual
  • Commercial Lines Manual
  • State-Specific Manuals for independent bureau states
• Thorough experience using PAAS (Codes, Bulletins, FAQ’s, Chart of State Exceptions, etc.)
• Proficiency in both Workers’ Comp and General Liability audits (knowledge of garage and auto liability audits is a plus)
• Strong computer skills, including Microsoft Office (PowerPoint, Excel, etc.); proficiency in MS Excel is critical
• Excellent communication skills, including the ability to clearly and concisely identify errors and provide steps for resolution
• Ability to work independently with minimal direction
• Highly motivated, detail-oriented, and strongly analytical
• Strong attention to detail and organization skills

Preferred Qualifications

• 4–5 years premium audit experience

Compensation & Benefits

• Compensation: $50,000 - $65,000 / year

Benefits include:

• Medical, dental, and vision plans
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage
• Eligibility, benefit offerings, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws (including those tied to an employee’s primary work location)
• Where required by law: paid sick leave, paid family and parental leave, and other mandated benefits

Location

• Home United States (Remote)

Additional Information

• Maintain regular and dependable attendance
• Be available and able to perform job responsibilities during established work hours

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair-chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Policy

Candidates may use AI and technology tools to prepare for interviews, but interview responses and assessments should reflect each individual’s own experience, knowledge, and professional judgment.

Equal Employment Opportunity

The organization is committed to diversity and inclusion and fostering a workplace that embraces a wide range of perspectives and experiences.