Billing & Accounts Receivable Manager

Overview

This role involves managing billing and accounts receivable operations within an organization focused on the order-to-cash cycle. The position supports revenue-generating activities by overseeing both onshore and offshore teams to ensure operational efficiency, billing accuracy, timely collections, and effective cash application.

Responsibilities

• Lead and manage Billing, Collections, and Cash Application teams across onshore and offshore locations
• Oversee daily workloads to ensure accuracy and adherence to timelines and service level agreements (SLAs)
• Coach and develop team members to foster accountability and continuous improvement
• Identify and resolve operational bottlenecks and escalate risks as necessary
• Drive process standardization, documentation, and efficiency improvements
• Collaborate with Sales, Revenue Accounting, Strategic Finance, Legal, and other stakeholders to implement revenue agreements
• Ensure accurate and timely customer billing aligned with contractual terms
• Support evolving deal structures, pricing models, and billing requirements
• Assist with system enhancements, automation, and scalable process improvements
• Manage collections performance to meet annual targets
• Develop strategies to reduce Days Sales Outstanding (DSO) and improve cash flow
• Monitor aging trends and follow up on outstanding receivables
• Ensure accurate and timely application of cash receipts
• Partner with customers and internal teams to resolve payment disputes and reconcile accounts
• Maintain internal controls and compliance in billing and accounts receivable operations
• Track and report operational metrics such as billing accuracy, collections, unapplied cash, and DSO trends
• Support month-end, quarter-end, and year-end close activities related to accounts receivable and billing
• Assist with audit requests and documentation

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or a related field
• Minimum 5 years of experience in Billing, Accounts Receivable, or Order-to-Cash operations
• At least 2 years of people management experience, including managing distributed or offshore teams
• Strong knowledge of billing operations, collections processes, cash applications, and revenue workflows
• Experience partnering with Sales, Finance, Accounting, and Legal teams
• Ability to manage competing priorities in a fast-paced, high-growth environment
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience with ERP systems and accounts receivable automation tools preferred

Preferred Qualifications

• Experience in high-growth technology or consumer platform companies
• Familiarity with complex customer contracts and revenue models
• Experience in process automation and operational scalability
• Knowledge of SOX controls and audit support

Compensation

• Base salary range: $88,000 to $104,000

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Location

This role involves managing distributed teams across onshore and offshore locations.