Billing Analyst

Overview

This role involves serving as a Billing Analyst responsible for improving processes to ensure prompt and accurate customer invoicing. The position requires subject matter expertise, leadership in project work, and facilitation of solutions for critical or global billing issues, with a focus on enhancing the customer experience.

Responsibilities

• Research and resolve invoice issues and discrepancies.
• Analyze invoice differences using critical thinking.
• Prepare written reports detailing findings and recommendations.
• Review and analyze all billing system inputs accurately and timely.
• Identify systemic causes of billing defects and implement permanent solutions.
• Maintain standard operating procedures (SOPs) and process maps for consistency and auditability.
• Collaborate with internal teams to review rates and indices, including mathematical analyses.
• Translate technical findings into clear explanations for Customer Care, Sales, and Account Management teams; assist in drafting customer-facing communications.
• Identify and close operational gaps.
• Participate in cross-functional process improvement teams focused on automating and streamlining invoice generation.
• Ensure accurate power revenue recognition.
• Prepare and maintain billing key performance indicators (KPIs) and regulatory compliance audits.
• Proactively identify opportunities for process improvements.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or related field, plus 2–4 years of experience; or 2–4 years of equivalent work experience specifically within the retail energy industry in lieu of a degree.
• Effective communication skills, including written, verbal, and presentation abilities.
• Knowledge of billing practices and procedures relevant to the business field.
• Proficiency with Microsoft PowerPoint, Visio, Word, Excel, and SQL.
• Ability to multitask effectively and work in a fast-paced environment.

Working Conditions

• Open office environment or fully remote work options available.
• Travel less than 5%.
• Primarily sedentary work with frequent opportunities to move about.

Compensation & Benefits

• Base salary range: $65,680 - $108,360, varying by location, experience, and performance.
• Additional compensation may include annual bonuses, short- and long-term incentives, and program-specific awards.
• Eligibility for benefits including medical, vision, dental, 401(k), and flexible spending accounts.

Location

Positions available in Houston, TX; virtual options also available in TX, PA, and NJ.