Billing Analyst

Overview

The organization is seeking a Billing Analyst to join the Finance team.

This role supports daily billing operations, ensures accuracy across subscription lifecycles, and provides professional service to internal stakeholders and external customers. You will work closely with senior team members and cross-functional partners to execute standard billing procedures, resolve routine inquiries, and maintain high standards of data integrity in billing systems.

Work arrangement: Fully remote

Location: Candidates must be based in the Philippines.

Responsibilities

Customer Support & Communication

• Act as a primary point of contact for routine customer billing inquiries, delivering professional, accurate, and empathetic responses.
• Manage and resolve Salesforce cases generated from billing inquiry submissions to the billing support email, ensuring a 24-hour / 1 business day response time for initial cases and follow-up communications.
• Address customer inquiries related to invoices, payments, billing errors, credits, refunds, cancellation requests, and subscription setup/billing with accuracy.
• Partner with Customer Support and Account Management teams to resolve complex questions, escalating edge cases to Senior Billing Analysts or management as needed.

Day-to-Day Billing Operations

• Execute standard end-to-end billing cycles for subscription accounts, including processing recurring invoices, mid-term updates, and account adjustments.
• Monitor and verify billing data accuracy prior to invoice distribution to minimize errors and credit memos.
• Investigate and resolve routine billing discrepancies and customer account inquiries in a timely manner.

Systems & Record Maintenance

• Maintain clean and accurate subscription records and customer account details in Zuora and integrated CRM platforms.
• Follow established SOPs for data entry, system updates, and task tracking.
• Assist with system data cleanup projects and regular reconciliation tasks as needed.

Cross-Functional Collaboration

• Collaborate with Sales Operations, Customer Success, and Accounting teams to ensure smooth handoffs and aligned processes.
• Participate in team meetings and contribute feedback on opportunities to simplify or improve standard billing workflows.

Requirements

• 2–4 years of experience in billing operations, accounts receivable, or revenue operations, preferably in a SaaS or subscription-based environment.
• Hands-on experience with billing platforms (e.g., Zuora) and CRM software (e.g., Salesforce).
• Solid understanding of basic accounting principles and subscription billing mechanics.
• High level of attention to detail and accuracy when handling numerical data and customer accounts.
• Strong written and verbal communication skills with a customer-first mindset.
• Ability to prioritize workload, manage multiple daily tasks, and meet deadlines in a fast-paced environment.
• Self-motivated with a strong desire to learn and grow within the Finance and Operations organization.

Preferred Qualifications

• Experience supporting customers with subscription billing inquiries (invoices, credits, refunds, cancellations, and setup).

Compensation & Benefits

Benefits include:

• Medical, dental, and vision insurance for you and up to three eligible dependents.
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (includes 5 additional “Karbon Days” per year)
• 7 sick leave days per year
• Internet and work-from-home subsidy
• Discretionary bonus program

Location

• Fully remote
• Candidates must be based in the Philippines.