Billing Analyst

Overview

This Billing Analyst role supports the preparation, processing, and reconciliation of customer billings in accordance with company policy. The position reviews invoices for accuracy, analyzes billing activity and investigates discrepancies, and assists with month-end close activities including journal entries and revenue metrics. Responsibilities also include order maintenance, contract alignment checks, and support for billing and payment issue resolution.

CVs MUST BE PRESENTED IN ENGLISH.

Responsibilities

• Follow contract setup policies, processes, and procedures to ensure invoices are generated at the correct billing rates and in accordance with contract terms.
• Ensure proper supporting documentation is maintained for all orders.
• Create and manage customer orders in the Financial System; verify order information accuracy; follow up on missing documentation.
• Perform month-end edits and validations in preparation for billing.
• Create customer invoices monthly in line with the billing schedule.
• Analyze and interpret customer contracts using independent judgment; escalate when additional support is needed.
• Process orders including new order, change of service, service removal requests, and other order activities.
• Review or raise credit memorandums, complete the credit memo pack, and submit for approval.
• Monitor and follow up with Legal and Order Management teams regarding early terminations.
• Coordinate with Project Management at job initiation and job close to ensure proper documentation.
• Adhere to the Revenue Recognition Policy to ensure revenue is posted in the correct period.
• Apply appropriate Tax parameters per guidance from the Tax Department.
• Provide support for unbilled analysis at Period End and participate in the month-end close process.
• Assist coworkers as needed.
• Prepare ad-hoc analysis as required.

Requirements

• 4+ years’ experience in a similar role.
• Read, write, and speak English and Spanish in business terms (mandatory).
• Strong problem-solving skills and the ability to handle large volumes of data.
• Ability to communicate professionally with internal and external customers.
• High attention to detail and strong reconciliation capabilities.
• Ability to manage situations professionally and work on tight timelines.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Proficiency in Excel.

Preferred Qualifications

• Associate or Bachelors Degree in Finance.