Billing Client Care Specialist

Overview

This role involves serving as a Billing Client Care Specialist responsible for delivering high-touch client support related to billing inquiries and escalations. The position requires collaboration across teams to ensure a consistent and streamlined client experience.

Responsibilities

• Resolve client inquiries and concerns specific to the billing process.
• Provide personalized, hands-on client support emphasizing direct human interaction and relationship building.
• Maintain up-to-date knowledge of billing processes and any changes.
• Monitor and respond to email inquiries via the billing inbox and dedicated billing phone line.
• Prioritize and respond to all billing inquiries according to department guidelines.
• Develop and maintain consistent communication practices to ensure clients receive uniform information.
• Manage all inquiries, consulting with billing team members as needed, and own follow-up and resolution.
• Escalate issues to leadership promptly when necessary and keep clients informed of status and progress.
• Monitor inquiry trends and report to the Team Lead to address root causes and prevent future issues.
• Collect feedback and propose process improvements focused on enhancing the client experience.
• Provide backup support to billing specialists to ensure timely completion of billing tasks.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year experience as a Billing Specialist.
• Strong curiosity and problem-solving skills to troubleshoot issues and identify root causes.
• Ability to remain calm and professional in high-stress or conflict situations.
• Excellent communication skills focused on improving client experience.
• Ability to prioritize and manage multiple tasks effectively.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Willingness to work overtime and flexible scheduling to provide coverage as needed.

Compensation

• Hourly pay range: USD $21.63 - USD $26.44

Additional Information

• No sponsorship available for this position.