Billing Manager (Testora)

Overview

This role supports a self-discovery mobile app that delivers personality, intelligence, relationship, and career-strength insights through engaging tests. The work focuses on billing efficiency performance, payment-provider negotiations, analytics, and cross-functional collaboration to optimize payment outcomes.

Responsibilities

• Monitor key performance indicators that affect billing efficiency, including authorization rate, risk metrics, and cost optimization (with detailed analytics)
• Negotiate terms and conditions with payment providers
• Work closely with product managers, support, finance, management, and development teams
• Research popular payment methods across different markets

Requirements

• 1+ years of experience as a Billing Manager or Anti-Fraud Manager
• Experience with chargebacks, refunds, performance metrics, cost optimization, and related areas
• Strong analytical mindset and a systematic approach to problem-solving
• Ability to work independently and formulate hypotheses and solutions for assigned problems
• Experience working with multiple PSPs, including Stripe, PayPal, Braintree, Adyen, Checkout, and others
• Familiarity with orchestration platforms, 3Ds, payment tokenization, chargeback protection, Amplitude, Jira, and Tableau
• Solid knowledge of alternative payment methods (e.g., PIX, Blik, Cashapp, Revolut, etc.)
• Upper-Intermediate English or higher

Preferred Qualifications

• Experience in the financial or banking sector
• Experience working with payment systems
• Understanding of unit economics and data-driven decision-making methodology
• Experience creating technical requirements for developers and running A/B tests
• Experience with negotiations with business partners

Compensation & Benefits

• Remote-first work model with a flexible schedule; work can be done remotely or from corporate hubs
• Coworking compensation: 100% for coworking spaces in Ukraine (except Kyiv, where there is an autonomous hub) and 50% for coworking spaces worldwide
• Free office lunches for employees working from hubs
• Public holidays policy based on the Ukrainian or Polish holiday calendars; employees working in other locations are entitled to 12 public holidays per year
• 100% sick leave compensation
• Partial coverage of medical insurance, sports activities, and therapy costs
• Personal equipment policy: provision of equipment needed or coverage for maintenance of personal tools
• Learning and development: 70% coverage of professional development courses and 100% coverage of corporate English courses
• Time off: 18 working days of paid vacation and 3 personal days per year, with an extra day added each year
• Corporate events when possible across all hubs

Location

Remote-first, with options to work from corporate hubs. Public holidays are based on the Ukrainian or Polish holiday calendars; employees working in other locations are entitled to 12 public holidays per year.