Billing Operations Analyst - Usage Billing

Overview

This role owns billing and receivables operations for usage-based customers. Because AI infrastructure is highly data-intensive, the Billing Operations Analyst will help ensure customer usage flows completely and accurately through billing and into accounts receivable and cash.

The position works closely with Finance Operations, Product, Engineering, Data, and Revenue Accounting, combining billing fundamentals with systems thinking, data analysis, and an automation mindset.

Responsibilities

• Own operational billing processes for usage-based customers.
• Manage customer billing setup and ensure billing configurations, payment requirements, and account information are complete and accurate.
• Monitor the usage-to-bill lifecycle to ensure usage is captured, rated, and billed completely and accurately.
• Perform usage-to-billing reconciliations and investigate discrepancies between source usage data and customer invoices.
• Monitor billing exceptions, failed billing events, unusual transactions, and other anomalies.
• Partner with Product, Engineering, Data, and Finance Systems to investigate and resolve systemic billing issues.
• Manage receivables, aging, collections, unapplied cash, and customer account exceptions.
• Investigate customer billing disputes and drive timely resolution.
• Support month-end close activities, including billing completeness, AR reconciliations, usage reconciliations, and aging validation.
• Execute SOX and O2C controls and maintain appropriate documentation, evidence, and segregation of duties.
• Develop exception-based monitoring and controls to scale billing operations without proportional increases in manual effort.
• Identify automation opportunities across usage validation, billing, collections, reconciliation, and reporting.
• Define and monitor operational metrics, including:
  • billing completeness
  • billing accuracy
  • failed billing
  • exception rates
  • aging
  • DSO
  • disputes
  • unapplied cash

Requirements

• 3–6+ years of experience in Billing Operations, Order-to-Cash, Finance Operations, Accounts Receivable, or a related function.
• Experience with usage-based, consumption-based, SaaS, cloud, infrastructure, API, or other high-volume billing models is strongly preferred.
• Strong analytical skills and comfort working with large or complex billing datasets.
• Ability to investigate discrepancies across multiple systems and identify root causes.
• Strong understanding of billing, AR, reconciliation, and financial control concepts.
• Experience with SOX controls or operating in a controlled financial environment is preferred.
• Experience with ERP, billing, payment, CRM, and data/reporting tools.
• SQL or similar data-analysis experience is a plus.
• Ability to communicate effectively across both Finance and technical teams.
• Strong automation and process-improvement mindset.

Compensation & Benefits

No compensation or benefits details were provided in the job description.

Location

No location details were provided in the job description.