Billing Operations Manager

Overview

The organization is scaling fast and is looking for a Billing Operations Specialist to ensure every enterprise deal that closes is reflected correctly in billing and related systems. This operational ownership role sits at the intersection of Sales, Customer Success, Finance, and Engineering, and covers the full billing lifecycle—from provisioning a new customer to cleanly closing out churned accounts.

Responsibilities

Provisioning

• Translate closed-won deals from Salesforce into correctly configured subscriptions in billing platforms (including Stripe), covering pricing plan, billing interval, contract start date, trial periods, and discounts
• Own reconciliation between executed order forms and what is required for provisioning; partner with Sales and Legal to resolve gaps
• Work with Engineering to identify automation opportunities and build guardrails to make provisioning faster and more accurate over time

Subscription & account management

• Process mid-cycle changes and manage renewal mechanics, including upgrades, downgrades, seat changes, plan switches, and related updates
• Handle offboarding cleanly by closing subscriptions, issuing final invoices or credits, and ensuring no residual billing
• Resolve invoice discrepancies raised by customers or flagged by the Customer Success team (incorrect amounts, missing credits, misapplied discounts)

Revenue integrity

• Run periodic audits of active subscriptions to verify billing matches contracted terms
• Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices
• Support month-end and quarter-end close by reconciling billing platforms with Finance’s records
• Surface pricing or configuration anomalies to the relevant teams

Requirements

Must-have

• 2-5 years in billing operations, revenue operations, finance operations, or a similar role supporting B2B or enterprise customers (adjust the range for level)
• Hands-on experience with a subscription billing platform, ideally Stripe Billing or similar (Chargebee, Zuora, Recurly), including subscriptions, invoices, credits, coupons, and billing intervals
• Experience turning closed-won deals and order forms into correct billing configurations (pricing plan, start date, trial, discounts)
• Strong attention to detail and a track record of catching discrepancies before customers do
• Ability to read a contract or order form and spot gaps against what was requested for provisioning
• Experience reconciling billing data to finance records, including supporting month-end or quarter-end close
• Comfort working with Salesforce (or another CRM) as the source of truth for deals
• Clear written communication and ability to work across Sales, Customer Success, Finance, Legal, and Engineering
• Comfortable working with ambiguity and managing a high volume of accounts without losing track

Strong plus

• Experience with usage-based or hybrid pricing
• Familiarity with SQL, spreadsheets at scale (pivots, lookups), or BI tools for audits and reconciliation
• Experience building automation or scripts, or partnering with Engineering on guardrails (APIs, webhooks, no-code tools)
• Experience running subscription audits (ghost subscriptions, duplicate customers, orphaned invoices)
• Experience with pricing migrations or billing-system migrations
• Exposure to ASC 606 or revenue recognition basics
• Experience with a quote-to-cash stack (CPQ, contract management, ERP such as NetSuite)
• Experience at a high-growth SaaS or AI company

Compensation & Benefits

• Annual discretionary stipend for professional development
• Annual discretionary stipend for social travel to meet up with colleagues each year
• Annual team offsite (past offsites included Croatia, Italy, and Cancún)
• Monthly co-working stipend if not located near one of the main hubs

Location

Remote-first: the role can be executed from anywhere in the United States or Europe.

Equal Opportunity

The organization is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.